Recent content by mrspatmore

I've decided to return my tablet for a refund (thank you Amazon). After 5 unsuccessful returns to the repair center, Samsung finally sent me a *replacement* tablet which also has had a lot of problems. I'm done with this product. I'm going to contest the $199 *repair* charge through my credit...

Hello Leigh Crooks, WOW!! That is virtually the same thing that happened to me, although I was under pressure at the time and caved in and paid the $199 to get the tablet fixed although I swear that I did nothing to cause the screen to crack. I was desperate as I needed the tablet for school...

Update: April 29, 2014. I still have not received a replacement for my defective tablet purchased on 12/8/2013 and returned to Samsung three times for repairs (all of which left the tablet in worse condition than it was previously). Have called customer service more times than I can count. I...

Hello jfarinella: I know it's only been a few weeks since you posted about your KRAKEN case, but I'm wondering if you've had any problems with it? I'm hopefully finally getting a replacement for my Galaxy 10.1 2014 (after a five month fight with Samsung) and I want to be ready with a good case...

Further update and apologies in advance for the length of this message! Since I last posted on 2/20, I have had nothing but further trouble with the tablet and Samsung customer service . . . I actually started a journal to keep track of all my contacts with Samsung and I'm taking photos of...

Update. I just spent 45 minutes on the phone with a customer service representative from Samsung. She made me check all of the settings on my tablet, even though I already informed her that I had checked all of the settings regarding the s-pen and the screen brightness. Then, after this waste...

I think that I need to hire you to deal with Samsung for me - the customer service department is only open 9-5 M-F, and between going to school, running my business, and family stuff, I don't have much free time during those hours! :-( Sent from my SM-P600 using AC Forums mobile app

Thank you, cehowardNote3. I'm encouraged by your response. I will find time this week to raise hell with customer service. I should not have these problems considering the $$ involved here. What's really amazing to me is that Samsung contacted me by phone the day after I received my tablet...

I don't blame you for not purchasing another Samsung tablet. But for me, I cannot deal with the Apple operating system. I'm never been an Apple or Mac fan. I prefer the Android operating system and Windows-based computers. But to each their own, and as I said, I certainly don't blame you for not...

What's really maddening is that I could have purchased three Acer chromebooks for the money that I have invested in this fragile tablet. I'm now using my Chromebook daily for school. It takes a beating, boots in 7 seconds, battery life is approximately 10 hours, recharges quickly, and it has a...

It sure has been a colossal mess. I finally received the tablet back from Samsung (for the second time) on Thursday. I had no contact from Samsung whatsoever and the "Samsung Cares" app never updated the status of my repair ticket. I finally called customer service on Tuesday to inquire about...

Well, my opinion of Samsung was originally quite low due to the fact we bought an extremely large and expensive big screen Samsung DLP TV in 2004 (our first Samsung purchase). We had absolutely nothing but trouble with it. Thank heavens we bought it from Sam's Club and purchased an extended...

They sent me a repair ticket and I shipped it to them last night. I did not have time to call customer service today. You can only speak with a live person by phone between normal business hours, M-F. Anyhow, I was in school all day during regular business hours and did not have time to call...

Many people (friends, family etc.) have suggested that my tablet's "soft" drop was not totally flat. In other words, everyone seems to think that somehow or another it landed on a corner, or on a side, twisted a little bit, etc. - less than flat. I can understand the natural tendency to think...

I sure wish that I had purchased one. I've had many phones, tablets, netbooks, laptops etc. over the years going back to the first personal computers in the 1980's. I'm not at all rough on my gear (to the contrary, in fact). I'm still flabbergasted that the screen shattered in the first...