Recent content by MT030

I called 1-800-SAMSUNG today and the agent said Samsung is still figuring out the process with their carrier partners, and then thanks for my patience.

Yes, what a difference in the last 48 hours. Now with Samsung suggesting global halt on sales and asked both original and replacement users to power down, it seems 2nd recall is coming. I only have my replacement unit for a few days, and still have the original one in a box ready to ship. So...

I agree that I like Samsung product, but not their customer service. It seems the process breakdown somewhere, and different agents gave different messages (some were good and knew where to check for status, but some didn't know and just kept telling me to be patience). Anyway I finally got my...