Recent content by mzroboto

Thank you *SO* much for your help B.Diddy! I did connect with them yesterday, that's how I found out I couldn't reset remotely. I'm going to contact Geek Squad, I'm stubborn and at this point it's more than just being worried about losing valuable data. Factory reset will mean defeat! :(

I do have it set up but after I reboot my phone the finger unlock feature is only enabled once I enter my pincode. And sorry I meant Gsuite Admin Manager. I'm still doing research, I'm on my last attempt. I figure there HAS to be a workaround since it is 100% the correct password I'm using so I...

The same thing has happened with my moto z play. I'm at a loss. It's been yearss since this was posted but curious if anyone else has found a fix. I'm about to go back to iPhones.

Thanks again B Diddy (and belodion) wiping cache didn't work and rebooting to safe mode still required password so now I'm on the 8th attempt. I tried to remotely reset through Device Manager but my subscription doesn't grant me access to that feature. I use my phone for business so I simply...

Thanks B Diddy - I meant selected by tapping on the wrong icon that was right next to the actual icon wanted to tap on. So I opened the weather app by accident, then quickly hit the back button before it fully loaded, to open the actual app I wanted to use, then it froze. Hope that makes sense.