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As to the general troubleshooting of text/call send and receive problems: If the problem crops up on a brand new new phone, it may be a glitch in the activation that's causing the issue and it may be necessary to update or hard-reset the phone. The problem will either be on your end or it will...

Re: Texts / Phone calls not being received I came across this thread because I was having problems sending outgoing texts with my new HTC Desire 626 (on Lollipop). On the Samsung Galaxy S3, which I also own, I couldn't send MMS messages if I was on a Wi-Fi connection. MMS messages would not...