Recent content by PadKay

Below is the response from Whatsapp team: "It appears that your backup is corrupted. You must have the same phone number as when you backed up your chats in order to restore them. Unfortunately, we can't help you restore corrupted backup files." I did not really understand how this app created...

Thank you for the link. I have gone through that link earlier. They were fortunate to have the local backup and restore it from there. I tried your suggestion of force stopping several times yesterday. Did not help..

It's official app only. Is it possible that a backup file can be corrupted? It's the WhatsApp app that created a backup on google drive. And there is no way for me to open/touch/alter that backup file on google drive other than Preview/Delete it.

Thank you. I contacted them earlier, but got a generic response (like links to how to backup/restore). Now I sent the log, waiting for reply.

Yes, I did try different wifi and also purely on 5G.

Cleared the data and storage cache and force stopped the google drive app. No luck, getting stuck at exactly 24% of transferring messages.

Thank you. I have 2 backups in my goggle drive - phone and whatsapp. No issues with Phone backup. Everything related to Phone backup got transferred to the new phone. Since now I tried many times registering the phone# on whatsapp, I have to wait 24 hours to get verification code from wahtsapp...

The new phone is LG Velvet, Android 10, using the same phone number, same email account. Yes, it has enough space. The backup size on my google drive is 9.8 GB