Recent content by pch1000

I had a problem in February where my account was accessed without authorization and my Note 3 was removed and "upgraded" to my old Galaxy Nexus and my unlimited plan removed. I suspect someone upgraded my plan and got a new phone using my account and someone got a commission for getting me off...

Thanks for your reply. The advice I got from many people was to keep calling back to talk to a different rep if you can't get any help and then keep asking for a supervisor. For the most part, the reps I talked to were able to give me their first name and city location but not their Verizon ID...

Update to original post: Thanks to all for your support and replies. I finally got thru to Verizon Fraud department. The initial rep was only interested if I was having issues with global calling fraud. Next call was to a different rep who said I needed to file a police report naming Verizon...

Update to original post: I have called 5 times to multiple customer service reps. The form to request that the unlimited data plan has gone thru today. The website states that my unlimited plan has been restored. I am surprised at the variety of answers that the reps gave as the the...

I am new to the forum, so thanks in advance for any guidance. Sorry for the longwinded explanation. Need guidance as well as support from anyone else that has had this problem: I bought a Note 3 online in October the weekend of the "glitch" that allowed upgrades to keep the unlimited...