Recent content by qrab

well that did it -- they solved my issue in less than an hour. they even credited me $7.20 for the days i didn't have service. i wish i'd known about this a week ago. thanks!

thanks, i wasn't aware of either of these points of contact. i'll give them a try.

yeah, it's banned. i just hung up after 20 minutes of hold waiting for a supervisor. customer service said there are absolutely no notes from finance or fraud, only notes about me calling them to ask about the status, and suggested that i keep emailing fraudalert multiple times per day asking...

Good idea. That is exactly what I tried to do, but my hardware is banned on their network until this issue is resolved. I don't want to shell out for another V. Plus I'm traveling for business in a few days, so I need to have this sorted before then.

VM deactivated my account without warning a few days ago and I have yet to get my service restored. Here's the timeline. I hope it's not too wordy, and I hope you'll all read it with great interest. 26 June: Paid monthly 25$ plan via Paypal -- I had previously been paying via debit card and...