Recent content by r0ttie1

Thanks for the advice. Through all this nightmare, Samsung has avoided sending us anything in writing. They just say things verbally that change every time you talk to a different representative.

After all our efforts to get a straight answer, I started fussing on Samsung's forum. I got this: I was able to pull up your refund ticket, our accounting team updated notes this morning. If you opted for direct deposit, our bank will release the funds in 4-6 business days, if you opted for a...

Escalation to next level and then to third level results in being put on hold forever in the hopes you will hang up. Failing that, they just hang up on her.

I have tried to find a rational reason myself. Early on, they could have stuck it back in a box and shipped it back, but chose not to. They ran out the clock on my re-sellers warranty. Every service person my wife spoke to just ducked and bobbed and stories changed. They opened four case...

Samsung had the phone serial number when they issued the RMA. Why do you have such a problem with the possibility that Samsung may be in the wrong?

The phone was activated by Sprint. If it was stolen, they would not have activated it.

Mod keeps editing my post. It was bought from Gizmo Trader. Google them.

Display model?

That was my first thought as well. I listened to my wife crying to them that she was about to run out of the re-sellers warranty to no effect. She has been told so many things by so many people, we trust none of them. They have four different case numbers on this for some reason and we still...

Samsung stole my phone My wife had a problem with a Samsung Galaxy 8 she bought from a reseller, display that it was a leased phone when it was not. Samsung issued a RMA saying the phone was still under their warranty. When they recieved the phone, they said they would not repair it. They...