Recent content by sammplez

UPDATE: 15 days and 12 calls to HTC later, I have a working, non cracked phone in my hands. I was promised this phone on Friday of last week and it arrived today. It also arrived with a considerable defect on the metal edge above the SIM card tray. It bulges out noticeably for about half an...

Since I posted this thread, I HTC has called me and offered free two day air shipping, which was then upgraded to overnight. This was on Wednesday, and the package hasn't shipped yet. Still looking at Tuesday or later for another replacement. 11 phone calls and still two weeks or more for a...

Maybe it's just a fluke. The most irritating part was all the misinformation from customer service. Hopefully it will work out!

I have had the worst time trying to get HTC to repair my phone through their Advantage program. I cracked the screen on Tuesday (9/02), called and paid $29 (with a $600 hold on my credit card) to have them overnight ship me a refurbished phone, which I would have on Thursday (9/04). I would then...