Recent content by Store Team

We are sorry that you were affected by this breach. If we can assist in any way please call 888 599 8998 or email support@shopandroid.com. As promised above the Braintree powered checkout solution is now live on ShopAndroid. That means our servers never see raw credit card information, only...

We are sorry that you were affected by this breach. Please let us know if the bank does not reverse all fraudulent charges on your account.

Sorry for the confusion - the statement regarding pre-authorization was specific to CVV. "CVV was always purged after billing, as per processing requirements. However, because the hackers may have been able to access some data from orders in pre-authorization stage it was prudent to include that...

Correct.

Will send you a PM.

Just a clarification on the CVV issue. CVV was always purged after billing, as per processing requirements. However, because the hackers may have been able to access some data from orders in pre-authorization stage it was prudent to include that in the notification.

More information in this thread from earlier this week, please continue the conversation there: http://forums.androidcentral.com/androidcentral-com-site-news-feedback-help/303486-smartphone-experts-store-advisory-incident-notification.html

Please email escalations@smartphoneexperts.com with a contact number and a good time to contact you next week to discuss your concerns related to this security incident.

Post-authorization card data was retained for a period of time to facilitate order changes, returns and exchanges, which are fairly common occurrences. This policy has changed and card data is now immediately purged after authorization. Stolen credit card information is generally used to make...

Thank you for letting us know about your experience with this unfortunate incident. The financial institution that issued your card should reverse any fraudulent charges on your account upon request. Please let us know if we can assist, including sending them direct copies of the notification...

More information in this thread from earlier this week, please continue the conversation there: http://forums.androidcentral.com/androidcentral-com-site-news-feedback-help/303486-smartphone-experts-store-advisory-incident-notification.html

On July 12th, Smartphone Experts discovered suspicious activity on a system used to process credit card payments for orders made through our online stores. This system powers accessory stores for several websites, including ShopAndroid. We immediately implemented measures to prevent any...