I just sent mine in for the exact same problem. Waiting to get it back this week. After 3 months, a premium tablet shouldn't have an issue like this though.
Sent from my SAMSUNG-SM-N910A using Tapatalk
Had mine for less than 24 hours and already have a small hairline scratch. Protector comes tomorrow but still let down since it hasn't left my shorts or face up on my table.
Sent from my SAMSUNG-SM-N910A using Tapatalk
Pretty much looks like a canned response based on your order number and a calendar. Got a response less than 2 minutes after sending the request. *sigh* Really hope I get it before the second week of January.