Recent content by supaeuro

HTC finally sent me a new U11 after holding my broken one hostage for 3 months. I set it all up and start the Oreo update download only to get the message below. I tried a couple times and same thing. Restarted phone, nothing. Factory reset phone, nothing. Can anyone help?

Hey guys all is good, thanks for the number ninja. Phone ordered with $0 charge!

Final update: HTC did reach back out to me today with a coupon code for a free phone. I just entered the code and it did adjust the price including tax and shipping to $0. I placed the order and have a confirmation code showing $0 charge etc. At this point I'm grateful that HTC decided to...

I also want to add that I did file a BBB claim prior to receiving a phone call from HTC. A second after I received the phonecall, I got an update from BBB. I believe the only reason they are offering me a new phone is because of the claim. I'll report back on Tuesday after I speak with HTC.

Thanks for the info Weezie. I just got a voicemail from someone (couldn't understand name) that said htc will give me a promo code for a new phone. All I need to do is call back, but they left no phone number. I called customer service and they said to try back on Tuesday during business hours...

I just got the same voicemail about a coupon for a free U11 but they didn't leave a call back number. Do you have a phone number? Called customer service and they don't show notes and said to try again Tuesday.

Update: 48 hours went by and surprise; nothing from HTC. Contacted them again and they are saying now its 5-8 days more so they can do the proper analysis? What's 5-8 more days when they have had the phone for 68?

Update: 48 hours went by and surprise; nothing from HTC. Contacted them again and they are saying now its 5-8 days more so they can do the proper analysis? What's 5-8 more days when they have had the phone for 68?

Update: Contacted HTC again as another 2 weeks has gone by with no updates. I can tell you HTC seems to be getting bogged down in the customer service department. It now takes 5-10 mins to initialize a chat where before it was instant. I also chatted with a new person today, not my typical 3...

At least you were told your parts are on backorder. They cant tell me what's going on with my screen. They have had my phone for 53 days.

Update: Spoke with HTC customer service today as I have heard nothing and the "HTC repair tracker" has not changed since "in repair". Customer service contacted their repair facility and said that the phone is in queue to be repaired, the same thing I was told 2 weeks ago. They said as soon as...

Agreed, I will never buy HTC again.

I agree, asking for a manager or even a contact within the Houston, TX repair facility gets you no where. They are unable to quote any time frame on repair and they have already had the phone for a month!?

No real updates. I logged onto the HTC Repair Tracker tool and it shows "in repair". I did a HTC support chat and they said they have no updates. When I first sent in they said they would update me if under factor warranty before repairing. I've gotten no update. I asked if they could tell me...

Update: still nothing from HTC. The "HTC Repair Tracker" still shows no updates. I contacted HTC and they have no updates other than the phone has been received. I was expecting a good 5 weeks without the U11 as the screens are on backorder, but 5 weeks to start the process and most likely...