Recent content by Themonkey88

Re: Costco replacements? I believe everyone who bought a Note 7 with a DPP on Verizon has had the DPP dissolved and any payments made have been credited back (see other post on this forum - I can confirm that my DPP for both Note 7's on my account have been zero'd and refunded the amount I have...

Re: Costco replacements? As long as you switch to a S7 or S7E the rebate should be valid. Costco is currently running a $225 Costco cash card promotion on the S7. I'm wondering if you can get this too after trading in the N7? If so, that would be $672 for the BOGO plus $450 for two S7's. The...

You can email any Verizon executive and it will go to the executive support team (just do an internet search for one). However, the executive rep I spoke with confirmed that everyone should go through their original place of purchase. I believe the only reason the rep resolved my issue was...

I posted in a different thread on a similar topic. I bought two phones from Costco and Verizon customer care told me to go to a Verizon corporate store to get them exchanged. Despite having the notes in my account indicating as such, the store flat out refused, even after talking to the customer...

Re: Costco replacements? No it was a different person.

Re: Costco replacements? You just need to email an executive at Verizon corporate. You can do a quick internet search for the email addresses. I emailed the CEO.

Re: Costco replacements? UPDATE: So after my ordeal yesterday I emailed Verizon Executive Relations. I thought they should at least know that I was given false information and my experience in store. After explaining everything to the rep on the phone she was going to verify what the exchange...

Re: Costco replacements? Well that was fun. The Corp store sale rep called customer care and validated that I was indeed told to exchange at any Corp store. Then he proceeded to argue with customer care for 20 minutes, hung up, and would not honor the notes in my account. Keep in mind the...

Re: Costco replacements? I went to a Corp Verizon store tonight. They have the phones but refused to give them out until tomorrow. They also checked about exchanging phones bought elsewhere, first response was it had to be returned to original place of purchase. The store rep is currently on...

Re: Costco replacements? For what its worth, I was on the phone with Verizon for another issue and the Verizon rep made sure I knew I need to replace my Note 7. She said you can go to ANY corporate store and they are REQUIRED to replace your phones no matter where you purchased it (I told her...

Re: Costco replacements? My Costco near Seattle indicated the 23rd at the earliest for replacements. Also when I called yesterday they offered a loaner for the first time since the voluntary recall.