Recent content by TheSwagDaddy

I feel like a new phone should be sent as a replacement. That might just be me, but after paying $XXX one should not have to be inconvenienced or receive a used product due to a manufacturer's error. Send me a new phone. In this case though, it may be safer to get a phone that has failed once...

8/1/16 Update I last left you guys on 7/25/16. On 7/26/16 I retrieved my Samsung Galaxy S7 Active and it was intact with the phone in bubble wrap and a summary of the repair information. A sticker with Model and IMEI information was placed on the back of the phone. Some of the cosmetic...

I'm down.

Camo

Sorry, I took the weekend to have a few drinks and not think about Samsung or AT&T. Here is where I stand. By the EOD Friday (7/22) I had spoken with Samsung and AT&T, in that order. Samsung informed me that my phone was being sent to AT&T to facilitate my refund. I explained to them how they...

Not counting on any good news from Samsung. I will give them a call this morning to find out. The reason AT&T didn't send me another Active is because I am genuinely done with Samsung all together and I told them I didn't want any of those products. Retrospectively it may have made more sense...

I think I have made some progress over this long day, but I'll let you guys be the judge of that. After hanging up with AT&T I received a phone call from a very caring AT&T representative. He said he felt bad about my situation and wanted to help me out. He said that his supervisor was able to...

That is tough to hear @Rds030903, and @Law2138 you are absolutely right. Doesn't make me feel any more warm and bubbly that my phone has been taken apart and pieced back together. I have been on the phone with AT&T and Samsung for hours today. I started with Samsung, as I laid out in an earlier...

Summary of my phone calls with Samsung today: 1st call - 27 minutes (with several 3 minute holds) I went into this call requesting a refund. I was told that Samsung does not do refunds. I was persistent, but to no avail. I was transferred to someone in the service center who could "help" me...

Replaced: LCD Cosmetic Component (home button they alluded to?) PBA (main board) Can't I just get a new phone? Wondering if I should expect my phone today. Plan on calling to get more information.

Update: Called Samsung this afternoon, waited 10-15 minutes on hold, to talk to someone to find out the status of my phone. (972-422-9505) They said they were waiting for a part to repair. I asked for more details and explained my situation. I was put on hold and then told that the part was...

I have tried to show my disappointment, but they have not budged yet. They just say sorry and have agreed to expedite my shipment to overnight once it is repaired.

Received the same message here.....

This is very similar to what happened to me. Made Samsung aware of issue on 6/28/16 Sent in phone and they received on 7/5/16 Still no phone. "Waiting for part" to repair. What did you do? Did you send it in?

Yup, no salt water. My phone has been with Samsung since 7/5/16. They say they are waiting on a part to repair the phone. At this point I am finished with Samsung.