I just did a live chat with Samsung. Instructions were: Set phone to restart... while its restarting continuously hit the volume down button (left side of phone)... (I had to try 3 times) and a black "SAFE MODE" box appears on the bottom left of screen. Charge battery to FULL and operate in...
Any chance you rec'd an answer for this. My phone is doing the exact same thing! I even bought an additional battery... now using 2 batteries every day and they are still not enouhg. I have had the phone for 6 months and it's just been the past 2 or 3 weeks that this started happening. Awww...