Recent content by Trevor Hodgson

Hi there to all,Great News I have now been using my Moto G5 for over 1 week now and I can report that the sound problem no longer exists.When covered by the flip case AND in my pocket the sound is very loud and can be heard very clearly.Motorola Service Department UK have sorted out whatever the...

Good Afternoon to you all,Just an update on my sound problem with my MotoG5.This afternoon I have received my phone back from the Motorola Repair Center here in the UK.With the phone is a letter stating that "A detailed examination has been carried out by Motorola Qualified Engineers and are...

Good Morning,Just to let you know that when I tested the replacement phone I DO NOT cover the front speaker/earpiece and when it's in the flip case (Which I have modified by punching a large clearance hole so that the proximity sensor is never covered) I still get the same problem with the case...

Good Morning,I received a new replacement phone swapped over my 2 SIM cards and my 64 GB Sd Card and installed the Apps that I described in my last update to you and I still have the same problem???If the display of the new phone is covered the volume on all notifications is cut by approx 95%...

Hi there I've done all that you said to do and the problem still happens,the apps that I have downloaded are as follows 1) Zedge Ringtones 2)BBC Weather 3)Google Keep 4) My Vodafone 5) MIPC 6) Truecaller and I had no problem with any of these on my old phone so I should receive a replacement...

Good Morning and many thanks for your reply and help,I will follow your latest suggestions and try to reset the preferences for apps and clear all data and force stop for the Moto/Moto Actions apps then I will clear all data for the settings app.Then I will turn the phone off and then re power...

Hi there just to let you know I covered the sensor with my finger outside my house and the sound is cut.I removed my finger and the sound is back to full.So on the flip case which has a cut out for the front speaker/earpiece I punched a hole into the leather with a leather punch to give a...

If the case is removed it's exactly the same as I said in my last reply I said that if I take it out of the case the problem still occurs so it looks like I'm going to have to get my money back and steer clear of Motorola products as I've only had this phone 4 weeks???Regards,Trevor.

Hi there if the flip cover is open and I cover the sensor with my fingertip the sound is cut by approx 95% and when in SAFE MODE there is no notification sound at all when the sensor is covered either with my fingertip or by closing the flip case.When the sensor is NOT covered either by my...

I have tried this in the SAFE MODE and it's still the same,the sound is cut by about 95% when the phone front is covered but if left uncovered the volume is at full and OK.I have also found out that when in SAFE MODE the E-Mail notification does not sound, all I get is an icon to alert me that I...

Thanks for your reply and I have checked that and it's OFF but I still have this problem if I have the flip case open then the volume is at full but if I close the case or put the phone in my pocket the volume decreases by about 95% and I have a job to hear the phone, thank God that the phone...

Hi there just a quick note to tell you that the MIPC App was updated on 5th July and they have made the App worse!!!!I got back to my Camera Manufacturers in USA and they have been back to the Dev at MIPC and they have admitted that the appis at fault and it will take a time to get it sorted...

Hi there,just to update you on my Alert Problem,I have been in contact with the Camera manufacturers in the USA and they have had success in getting a reply from the Developers at MIPC.The reply I have had this morning from USA is that the software requires to be running in the background to...

Good morning,I have had a new replacement camera from the manufacturer and installed this but I'm still having the same problem with the Alerts on this MIPC App.Everyone that I have spoken to have not had any problems at all as the App works fine on Android 7.1.1 that is what I have.I get Alerts...

Thanks again for your reply, I have emailed the developer many times with no response from them.They seem to be a very ignorant bunch that are doing nothing to address this problem and there seems no solution to this problem.Once again many thanks for your help.Yours, Trevor.