Recent content by Veazer

There is a Reddit user who somehow acts as a liaison between Pixel customers and Google in situations like this. He was able to light a fire under the right butts and get people moving, and Google shipped my "unavailable" replacement within a week of his help. I think he's a busy student, so you...

Any idea how to check this?

I considered that, but it is possible they were still sending remaining stock to other retailers after they removed it from the Google Store. My main reason for repeating their statement was to show that they are not giving an accurate account of why I haven't been provided with a replacement.

They could have used that reasoning initially to argue that they are not obligated from honoring the warranty, but at the point they have instructed me to to send the phone back that is immaterial. There is no valid reason for Google to instruct me to send the phone for replacement, then change...

I'm sure Google is aware they can buy one, but not buying one is even cheaper. I find it very hard to believe that Google has not had any Pixel 4 XL phones for a few months.

Thank you. I'm OK for backup phones, I just have a weird hatred for setting up phones that I don't intend to use for a long period. I also realized I have a hatred of multi-billion dollar companies stealing my $1000 gadget. I've tried escalating my case to managers or tier 2 support, but...

I've only had one hardware issue before, a Nexus tablet screen delaminating, and Google promptly took care of it. Regarding the lack of available Pixel 4 XL phones, in December they actually told me that they were out of stock "due to Black Friday sales". I reminded them that BF occurred more...

Unfortunately the phone was originally purchased by another person so I can't do that. I've also been warned that executing a charge back against Google has caused people to lose their Google account. Depending on the direction this goes, I suppose that could happen anyway. It's probably time...

I'm in Washington state, the damaged phone was sent to Grapevine, Texas. Google sent a PDF with the return label pre-filled with all addresses and shipping details. I contacted the Washington State Office of the Attorney General last week to ask if I can file a complain against a...

My original 4XL died and was sent in for replacement mid September. The replacement arrived but had a damaged screen. Google issued another RMA, but after receiving the damaged replacement back they say they don't have any Pixel 4XL in stock and that I will need to wait until they do. Months...