Recent content by wirefly_kim

Hi ttwiitch - sorry if there were any misunderstandings during the sales transaction, but we'd be glad to review that and take a look at the specifics of the phone you got. Would you mind emailing us your order number to OnlineSupport@Wirefly.com? If you give us a contact number, we'll reach...

The reason you highlighted: Transfer this equipment to another line of service - only applies if you activate another line of service through us and then go to the carrier to transfer it to another line on your account. The carrier will deem this a deactivation of our phone line activation.

Yes, we can process Buddy Upgrades for Verizon customers! PM me with your specific questions.

Hi everyone, I just wanted to let you know, again, that if you pre-ordered your Droid Maxx, and the price changed - should only be for customers who placed their pre-orders on or before 8/28/13, we are making sure that we correctly adjust your price on your order. Please PM me your order...

I am asking for a PM for customer privacy, so that I can fix an error. As a manager, I have the authority to correct these orders for our customers. I will address these on Monday, when I am back in the office. I do apologize to you all, our customers, for this experience. It is not one that...

Hey Everyone, If you purchased the phone and your price went up, please PM me and I will look into this for you. We did have price increases, but for anyone who purchased the phone before the price increase, we will honor the lower price. If you need my assistance, please PM me your order...

You are welcome! I want to make sure you are all up to date with info. I will let you all know when I know more. :-) Sometimes there is a supply shortage (this has happened a few times), which will cause delays like this. Since we get our phones directly from the carrier, we are dependent...

I understand your frustration, but at this time I have given all the information that I have. I will be happy to let you and everyone else on this thread know, as soon as I know when we will be shipping phones out.

For the Wirefly customers, I have been checking and I do not have a firm date when the phones will be arriving here so we can ship them to you. I can tell you, that as soon as we receive them, we will be turning them around to ship out - either same day or next day at the latest. I appreciate...

You are welcome. Typically there is not a delay in receiving shipments and turning them around. Our agents tend to respond the way they do, so they don't over promise and under-deliver. :-) I will be sure to share that with management so that our agents provide customers with the best...

I just wanted to let you all know we will let our customers know AS SOON as we start to ship the phones. Last information I had was that we will have them soon and then we will start shipping orders. We appreciate your patience while we wait to get these phones shipped to you.

Can you send me your order #? What you are saying doesnt sound right and I want to make sure you arent penalized for any errors we made. You can PM me your order #. Thanks!!

Verizon will notify us that this is an unidentified upgrade if you use your current number. If you are using your current number, and it isnt eligible for upgrade, Verizon will let us know that before we can process your order. If you order with a new number Verizon will notify us that you are...

Yes, they do.....let me know if you have a question about your order...I am happy to help.

Hi! :-) If your phone is defective, and you are within your trial period (14 days) you can contact us and we will be happy to process an exchange for you. If you are outside of your trial period, you can go directly to the carrier and they will assist you with a warranty claim for the...