Recent content by yankees2287

finally my ordeal is over! i walked into my local corporate store to exchange for a galaxy s7 edge. the lady then tells me i think we have notes instock. she comes back and they only had the black one (i had the blue) but i was able to make the exchange. has the green icon and i checked the...

http://www.trustedreviews.com/news/samsung-galaxy-note-7-banned-from-cruise-lines

Im with you on this, i dont want to move away from the note but with it being banned everywhere im leaning more towards giving it up

Ok found it, thanks. Only issue is that it says sold out every where. Boo lol

How do you check thier inventory? Ive never seen this option

Worst part is i never got in touch with the AET.

Yea definitely the wrong department. When i asked her to connect me she refused and instead escalated the situation, which didnt help either. The best is when i said ill call back at another time, she called me back after i hung up

Yea my thoughts exactly. I explained to her the situation and she puts me on hold to ask a supervisor. When she came back she said i have an upgrade and i can buy the phone. I repeated that im holding the box in my hand and it has to go back because of the recall. She then says let me look it up...

Thats fine, i want the same color. I did that exact combination when i called and got the worst customer service person they have. I tried so hard to remain calm with her but when she wants me to buy it instead of exchange it and she didnt even know about the recall.

Now this is what i did but the lady wanted to help me with out sending the call to the exchange team. She kept trying to sell me the phone when all I wanted was to exchange

I have to call the 888 number right? After you put your phone number in i dont understand how to get to the AET

so i tried to call the AET just now but got tech support and the lady isnt understanding my issue. i cant seem to get in touch with the exchange team.

so i just made an appointment and reserved a new note 7 to be picked up tomorrow. hopefully when i get there they dont give me an issue and give me some excuse as to why i cant get it.

I just went to the sprint store at gateway center in Brooklyn ny and they said they wont have them til Wednesday

Are you sure about this? I had a few reps at sprint tell me ill have no issues walking into a store