1. JC8865's Avatar
    Having a strange issue trying to install Microsoft Word. It crashes the app store when I try and install it. I use Outlook and I have Excel installed just fine. Word just won't install.
    Any help would be great.

    JC
    02-21-2018 12:45 AM
  2. Laura Knotek's Avatar
    Hi there.

    What Android device do you have, and what version of Android is it running?
    02-21-2018 01:26 AM
  3. JC8865's Avatar
    Hi there.

    What Android device do you have, and what version of Android is it running?
    I have the S8 Plus running 7.0. I had word on the SD card then after a reboot it was gone and left this strange partial file behind that I can't delete. So now every time I try and install Word it crashes the play store.. thanks for the reply sorry it took so long to reply back.

    JCMicrosoft Word Issue-screenshot_2018-03-10-02-31-26.jpg
    03-10-2018 03:33 AM
  4. chanchan05's Avatar
    Try to get it from the Galaxy App Store.
    03-10-2018 03:34 AM
  5. JC8865's Avatar
    Try to get it from the Galaxy App Store.
    That worked! Excellent.. thanks very much.. never even occurred to me to try that! Thanks!!

    JC
    03-10-2018 03:47 AM
  6. chanchan05's Avatar
    That worked! Excellent.. thanks very much.. never even occurred to me to try that! Thanks!!

    JC
    Glad you got that sorted. The problem I think is because Google doesn't really support SD cards, so the SD card files probably weren't getting read properly by the Play Store.
    JC8865 and Mark Kaplan like this.
    03-10-2018 03:48 AM

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