1. lucianus_luciferus's Avatar
    Hi all.
    For some reason the outlook app will not download emails in my folders.
    But if I go in a folder and swipe down to refresh the messages start pouring in.
    Any ideas? I have already reinstalled app, removed account, cleared cache and data.
    The windows outlook app works fine with the same account.
    Thanks
    08-13-2019 09:06 AM
  2. Arina707's Avatar
    I have the same problem. Will be happy if anyone can help us))
    08-13-2019 04:42 PM
  3. mustang7757's Avatar
    Can try in phone settings Apps>3 dots upper right corner tap > scroll to reset app preference, let me know if it works.
    08-13-2019 05:25 PM
  4. lucianus_luciferus's Avatar
    Tried that and did not make any difference.
    I have tried the gmail app and this one seems to sync emails in folders but I don't get any notifications when a new email arrives. Still better than no emails at all so I will be using the gmail app.
    08-15-2019 01:30 PM
  5. mustang7757's Avatar
    Tried that and did not make any difference.
    Have you gone into the settings of outlook app and see the sync schedule?
    08-15-2019 01:33 PM
  6. lucianus_luciferus's Avatar
    Have you gone into the settings of outlook app and see the sync schedule?
    Yes I have enabled the sync for all folders.
    08-15-2019 01:51 PM
  7. mustang7757's Avatar
    Yes I have enabled the sync for all folders.
    Yes but what's the sync at , all the time or 3 days ?
    08-15-2019 02:15 PM
  8. lucianus_luciferus's Avatar
    I don't have that option. I can only enable or disable sync.
    08-15-2019 03:02 PM
  9. mustang7757's Avatar
    I don't have that option. I can only enable or disable sync.
    Yes the stand alone app , but it has reset account under account info try that?
    I'm using the stand alone app in pixel 3xl and Samsung phone the stock email app there which is much better.
    08-15-2019 03:09 PM
  10. lucianus_luciferus's Avatar
    I have tried reset account. No joy. But thanks for your reply
    08-15-2019 04:00 PM
  11. mustang7757's Avatar
    I have tried reset account. No joy. But thanks for your reply
    Your welcome, did reset work?
    08-15-2019 09:21 PM
  12. lucianus_luciferus's Avatar
    Your welcome, did reset work?
    No it didn't work.
    08-16-2019 01:47 AM
  13. mustang7757's Avatar
    08-16-2019 08:35 AM

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