1. Fidelandche5's Avatar
    Hi all,

    I have a P Smart 2019 with Google messages. I have recently changed my number (not SIM) with my carrier and since then when I send messages via the app, the chat functions have stopped working and the messages sent come through on my old number. I have changed my number in the app, cleared the cache and data. Uninstalled and reinstalled the app and still the same issue. People can send messages to the new number but they are only sent via SMS.

    Any ideas?
    01-30-2020 03:08 PM
  2. mustang7757's Avatar
    01-30-2020 03:17 PM
  3. mustang7757's Avatar
    Have you talked to your carrier to provision your new number to your device?
    01-30-2020 03:22 PM
  4. frederickdawg's Avatar
    See if @frederickdawg can help here .
    Sorry mate, I don't use chat features on my device as I use WhatsApp and Telegram. OP should perhaps try and stop Messages services and clear data ( it won't delete messages ) and restart app.

    Edit. Failing that, backup messages and uninstall it completely and re install.
    mustang7757 likes this.
    01-30-2020 03:22 PM
  5. SpookDroid's Avatar
    01-30-2020 03:24 PM
  6. mustang7757's Avatar
    Sorry mate, I don't use chat features on my device as I use WhatsApp and Telegram. OP should perhaps try and stop Messages services and clear data ( it won't delete messages ) and restart app.
    Thanks anyway for quick response , might be a conflict with number changed
    01-30-2020 03:24 PM
  7. Fidelandche5's Avatar
    Have you talked to your carrier to provision your new number to your device?
    Have spoken to my carrier and there appears there is nothing they can do their end
    01-30-2020 03:25 PM
  8. frederickdawg's Avatar
    Thanks anyway for quick response , might be a conflict with number changed
    Seems to be . Since all was working prior. Maybe de-register from chat and re - register it possible.
    mustang7757 likes this.
    01-30-2020 03:26 PM
  9. mustang7757's Avatar
    Have spoken to my carrier and there appears there is nothing they can do their end
    How did you change number without a sim?
    01-30-2020 03:26 PM
  10. Fidelandche5's Avatar
    Thanks anyway for quick response , might be a conflict with number changed
    Tried that as well and still nothing
    01-30-2020 03:26 PM
  11. Fidelandche5's Avatar
    How did you change number without a sim?
    That's a service my carrier does, not changed carrier just number
    01-30-2020 03:27 PM
  12. Fidelandche5's Avatar
    Seems to be . Since all was working prior. Maybe de-register from chat and re - register it possible.
    How would you deregister from chat?
    01-30-2020 03:28 PM
  13. mustang7757's Avatar
    That's a service my carrier does, not changed carrier just number
    Are you in the US ?
    01-30-2020 03:28 PM
  14. mustang7757's Avatar
    See from what you said message go to the old number something I believe carrier didn't manage good to the new number .
    01-30-2020 03:31 PM
  15. SpookDroid's Avatar
    How would you deregister from chat?
    Just turning off chat features (removing you from ongoing chat conversations), changing your number in the Settings, and re-enabling should do the trick, but that's the part that Google seemingly doesn't get right. Some people in that thread suggested clearing data for the 'Carrier Services' app between turning off Chat features and re-enabling them, so that might be something to try as well.
    mustang7757 likes this.
    01-30-2020 03:35 PM
  16. Fidelandche5's Avatar
    Just turning off chat features (removing you from ongoing chat conversations), changing your number in the Settings, and re-enabling should do the trick, but that's the part that Google seemingly doesn't get right. Some people in that thread suggested clearing data for the 'Carrier Services' app between turning off Chat features and re-enabling them, so that might be something to try as well.
    Did try before posting turning off chat features, changing the number and then turning on chat features again and that didn't work, so will try clearing the carrier data to see if that works
    01-30-2020 03:38 PM
  17. SpookDroid's Avatar
    Would try switching default messaging app, reboot (because why not!), and then switch back and see if that does anything.
    01-30-2020 03:41 PM
  18. Fidelandche5's Avatar
    Would try switching default messaging app, reboot (because why not!), and then switch back and see if that does anything.
    Okay, that's worth a try as well
    01-30-2020 03:42 PM
  19. Fidelandche5's Avatar
    Now solved, cleared the cache on carrier services and that appears to have solved the issue.

    Many thanks for the help.
    SpookDroid likes this.
    02-02-2020 01:48 AM
  20. SpookDroid's Avatar
    02-02-2020 11:33 AM
  21. Fidelandche5's Avatar
    Thanks for the help
    02-02-2020 11:36 AM

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