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02-10-2021 10:19 PM
31 12
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  1. MrWhoopee's Avatar
    Recently acquire AT&T A10e. The Wi-Fi calling switch is missing, as in not there, absent. I know where it's supposed to be, but it's not. I spent considerable time on the phone with AT&T, they assured me that Wi-Fi calling is enabled for my account but were unable to resolve the issue. I've tried the various remove SIM, reinstall and reboot solutions found online to no avail. I've performed a hard reset. Nothing has brought the switch back. Please help!
    02-08-2021 12:38 AM
  2. mustang7757's Avatar
    Hi, welcome to AC!
    You have the carrier version or unlocked version ?
    02-08-2021 12:44 AM
  3. MrWhoopee's Avatar
    Hi, welcome to AC!
    You have the carrier version or unlocked version ?
    Emblazoned with the AT&T logo, so carrier version
    02-08-2021 12:47 AM
  4. B. Diddy's Avatar
    Welcome to Android Central! You got it used? @mustang7757, what's the easiest way to check if someone else flashed the phone with a different firmware?
    mustang7757 likes this.
    02-08-2021 12:54 AM
  5. mustang7757's Avatar
    Welcome to Android Central! You got it used? @mustang7757, what's the easiest way to check if someone else flashed the phone with a different firmware?
    Setting>about phone>software page I can tell
    02-08-2021 12:57 AM
  6. mustang7757's Avatar
    Emblazoned with the AT&T logo, so carrier version
    In setting under connections no WiFi toggle ?
    02-08-2021 12:58 AM
  7. MrWhoopee's Avatar
    In setting under connections no WiFi toggle ?
    Correct, the switch is not there. Neither is it in phone settings. The Wi-Fi calling app appears to be installed
    02-08-2021 01:11 AM
  8. mustang7757's Avatar
    Correct, the switch is not there. Neither is it in phone settings. The Wi-Fi calling app appears to be installed
    Usually it's a toggle in the pull down notification panel or settings in connection to toggle on and or phone app settings, but you don't see it , did you ever see it before? This phone bought 2nd hand ? And are you top tier plan with Att ?
    02-08-2021 01:15 AM
  9. MrWhoopee's Avatar
    Phone is refurb off Amszon. Wifi calling not in pull down either. Never had it. Not familiar with top tier, so no.
    02-08-2021 01:38 AM
  10. mustang7757's Avatar
    Phone is refurb off Amszon. Wifi calling not in pull down either. Never had it. Not familiar with top tier, so no.
    Top tier plan meaning their I believe 55.00 and up plan includes wifi calling but don't think the lower price plans do . Can you get a screen shot of your software page?
    02-08-2021 01:50 AM
  11. MrWhoopee's Avatar
    Top tier plan meaning their I believe 55.00 and up plan includes wifi calling but don't think the lower price plans do . Can you get a screen shot of your software page?
    I've been assured by AT&T that I have Wi-Fi calling on my account and it is active
    Attached Thumbnails Galaxy A10e Wi-Fi Calling Option Missing-screenshot_20210208-092153_settings.jpg  
    02-08-2021 11:27 AM
  12. mustang7757's Avatar
    I've been assured by AT&T that I have Wi-Fi calling on my account and it is active
    Can you get a screen shot of bottom part
    02-08-2021 11:30 AM
  13. MrWhoopee's Avatar
    Can you get a screen shot of bottom part
    Attached Thumbnails Galaxy A10e Wi-Fi Calling Option Missing-screenshot_20210208-093537_settings.jpg  
    02-08-2021 11:37 AM
  14. mustang7757's Avatar
    It's a branded att phone , but who is your carrier?
    02-08-2021 11:40 AM
  15. MrWhoopee's Avatar
    It's a branded att phone , but who is your carrier?
    AT&T
    02-08-2021 11:42 AM
  16. mustang7757's Avatar
    Is it one of those straight talk Sims?

    Because Att sim where I underlined it in your picture should be Att/Att/Att Galaxy A10e Wi-Fi Calling Option Missing-screenshot_20210208-124503.jpg
    02-08-2021 11:46 AM
  17. MrWhoopee's Avatar
    Is it one of those straight talk Sims?

    Because Att sim where I underlined it in your picture should be Att/Att/Att Click image for larger version. 

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    No straight talk, regular ATT account. Received SIM 3 days ago directly from ATT
    02-08-2021 11:50 AM
  18. mustang7757's Avatar
    No straight talk, regular ATT account. Received SIM 3 days ago.
    Maybe ask to get a replacement , that should say Att all the way across , something not right
    02-08-2021 11:52 AM
  19. MrWhoopee's Avatar
    Maybe ask to get a replacement , that should say Att all the way across , something not right
    Thanks for the prompt replies. I'll request replacement.
    mustang7757 likes this.
    02-08-2021 11:55 AM
  20. mustang7757's Avatar
    This is screen shot on my Note20U
    ATT/ATT/XAA the XAA means my device is unlocked versionGalaxy A10e Wi-Fi Calling Option Missing-screenshot_20210208-125558_settings.jpg
    02-08-2021 11:57 AM
  21. mustang7757's Avatar
    I have wifi calling on mine Galaxy A10e Wi-Fi Calling Option Missing-screenshot_20210208-125811_one-20ui-20home.jpg
    02-08-2021 11:59 AM
  22. joeldf's Avatar
    Not sure that this matters, but the latest security patch for the A10e from AT&T is Nov 1, 2020, released on Dec 2.

    If you aren't seeing any updates being offered, you could be among the unfortunate group of AT&T customers who's accounts are screwed up with the phone's IMEI and the system doesn't see the phone to send updates. That may affect whether you also see the option for Wi-Fi Calling.

    Just spit-balling of course.
    mustang7757 likes this.
    02-08-2021 12:02 PM
  23. MrWhoopee's Avatar
    Just checked by wife's phone, which has functioning Wifi calling, ATT/ATT/ATT.
    Thanks so much, I'll get this working yet.
    mustang7757 likes this.
    02-08-2021 12:02 PM
  24. MrWhoopee's Avatar
    Not sure that this matters, but the latest security patch for the A10e from AT&T is Nov 1, 2020, released on Dec 2.

    If you aren't seeing any updates being offered, you could be among the unfortunate group of AT&T customers who's accounts are screwed up with the phone's IMEI and the system doesn't see the phone to send updates. That may affect whether you also see the option for Wi-Fi Calling.

    Just spit-balling of course.
    Thanks, this gives me something else to check with them. I find it helpful to feed them suggestions when they run out of ideas.
    02-08-2021 12:10 PM
  25. mustang7757's Avatar
    Not sure that this matters, but the latest security patch for the A10e from AT&T is Nov 1, 2020, released on Dec 2.

    If you aren't seeing any updates being offered, you could be among the unfortunate group of AT&T customers who's accounts are screwed up with the phone's IMEI and the system doesn't see the phone to send updates. That may affect whether you also see the option for Wi-Fi Calling.

    Just spit-balling of course.
    That can happen also
    02-08-2021 12:15 PM
31 12

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