1. AC Question's Avatar
    New Galaxy on5 great but. Can not get bluetooth or usb to work on my Also new win 10 (awful) laptop. I have been to Samsung UK site but can't see this model there SM-G5500. Seems like a driver for the usb but cant find anything. Laptop not even recognising the fact that its plugged in. Bluetooth says paired all seems fine but cannot transfer photos.
    Any ideas thanks
    09-16-2016 03:42 AM
  2. itguyjax8430's Avatar
    New Galaxy on5 great but. Can not get bluetooth or usb to work on my Also new win 10 (awful) laptop. I have been to Samsung UK site but can't see this model there SM-G5500. Seems like a driver for the usb but cant find anything. Laptop not even recognising the fact that its plugged in. Bluetooth says paired all seems fine but cannot transfer photos.
    Any ideas thanks
    Welcome to Android Central!

    Try downloading and installing Samsung Smart Switch. That should install the correct drivers for the phone and should fix the issue.

    Samsung Smart Switch™: Transfer Contacts, Music & More
    09-20-2016 07:50 AM

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