02-15-2016 07:48 PM
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  1. anon(5002059)'s Avatar
    I noticed this crack the other day when I was putting on my watch. I have never attempted to replace my band and it has never been in any situation where it was struck or dropped. I contacted Motorola and it is being covered by warranty. I think the cause is how the opening of the watch where the band attaches and comes in contact with that inside curve. I think they should have just gone straight across.





    moto 360 crack-crack360.jpg
    02-27-2015 07:58 PM
  2. AvaMichele's Avatar
    I have heard a lot of people that say that the back of their 360 has been cracked. Definitely seems like a design flaw.

    Sent from my Turbo via Tapatalk
    02-28-2015 09:23 AM
  3. alexisocceromero8's Avatar
    Hey, I started seeing this problem as well and decided to get a sharp blade and heated it quite a while so I can make these cuts on the back since it's made of plastic, this was possible.
    As for why the cracks appear the only reasonable explanation I have is because when you wear the watch, the band presses against the circular part and so it causes tension on that specific part of the watch.
    I suggest you do this with a little more care since as you can see from mine, I messed up a little on the corner and it ended up with some scratches.

    Posted via the Android Central App
    Attached Thumbnails moto 360 crack-20150228_220144.jpg  
    02-28-2015 11:05 PM
  4. anon(5002059)'s Avatar
    its covered under warranty. why would you do that?
    ConTejas likes this.
    02-28-2015 11:32 PM
  5. anon(5002059)'s Avatar
    I love my 360. I figure since it is still under factory warranty for mechanical defects why not get it replaced. I will probably buy the next version they come up with since this one has worked so well for me. I was worried that it being cracked, it wouldn't be as water resistant as expected.
    ConTejas likes this.
    02-28-2015 11:45 PM
  6. vegasdroid's Avatar
    I just took a look, at the back side of my 360. And it too, has two hairline cracks on one side of the watch.

    What, would be the best way, to get a replacement? I bought it from Best Buy, with the protection plan they offer. Or, would it be better to go through Motorola? I do not want a refurbished one, I would prefer a new one if at all possible.

    Thanks for any ideas.

    Sent from my DROID MAXX!!!!
    03-02-2015 05:51 AM
  7. anon(5002059)'s Avatar
    I just took a look, at the back side of my 360. And it too, has two hairline cracks on one side of the watch.

    What, would be the best way, to get a replacement? I bought it from Best Buy, with the protection plan they offer. Or, would it be better to go through Motorola? I do not want a refurbished one, I would prefer a new one if at all possible.

    Thanks for any ideas.

    Sent from my DROID MAXX!!!!
    I called Moto.

    Posted via the Android Central App on my Xperia Z3 Compact or Blackberry Z10
    03-02-2015 11:06 AM
  8. vegasdroid's Avatar
    I called Moto.

    Posted via the Android Central App on my Xperia Z3 Compact or Blackberry Z10
    Quick question, did Motorola send you a brand new 360 or was It a refurbished one? Also, what type of information did you have to provide? Thanks!

    Sent from my DROID MAXX!!!!
    03-03-2015 06:19 AM
  9. motorcycle_monkey's Avatar
    Quick question, did Motorola send you a brand new 360 or was It a refurbished one? Also, what type of information did you have to provide? Thanks!

    Sent from my DROID MAXX!!!!
    They will send you one that has been reboxed, but have told me for my 2 replacements(and another crack now on this one) that they are new devices, just may have had damaged boxes/open boxes. Comes with all the normal accessories, plus you keep your charger, so you will get an extra.

    I did the advanced replacement, and will again when I feel like calling for my current cracks. You give a credit card, they put a $200 hold on it, send you a 360 (2nd day), then you mail yours back, hold comes off credit card. Pretty easy. I have had no problems. I initially had to send some pics, but they didn't ask for any for the other ones.

    It's honestly sad that I will be getting a third replacement. They even sent me the metal band for my current one. It made it 2 months. It's even quite loose on my arm, so not like I put stress on the back.
    03-06-2015 12:32 PM
  10. vegasdroid's Avatar
    They will send you one that has been reboxed, but have told me for my 2 replacements(and another crack now on this one) that they are new devices, just may have had damaged boxes/open boxes. Comes with all the normal accessories, plus you keep your charger, so you will get an extra.

    I did the advanced replacement, and will again when I feel like calling for my current cracks. You give a credit card, they put a $200 hold on it, send you a 360 (2nd day), then you mail yours back, hold comes off credit card. Pretty easy. I have had no problems. I initially had to send some pics, but they didn't ask for any for the other ones.

    It's honestly sad that I will be getting a third replacement. They even sent me the metal band for my current one. It made it 2 months. It's even quite loose on my arm, so not like I put stress on the back.
    Thank you, that helps me out on what I need to do for my replacement.

    Did you have to ask them and/or pay for the different band they sent you? I have the gray leather one and I would like to see if they would send me a cognac leather instead.

    Sent from my DROID MAXX!!!!
    03-06-2015 01:21 PM
  11. motorcycle_monkey's Avatar
    Thank you, that helps me out on what I need to do for my replacement.

    Did you have to ask them and/or pay for the different band they sent you? I have the gray leather one and I would like to see if they would send me a cognac leather instead.

    Sent from my DROID MAXX!!!!
    I asked on my first replacement, they said no, to upgrade to the metal band. It was after the second watch cracked in less than a month that they offered the upgrade for me. Since yours is essentially a "lateral" move, they may do it. Never hurts to ask!

    Also, have your Serial Number handy. Another tip, keep track of your calls. I have read some folks having issues, then getting on the Motorola forums and asking for help. They always want to know the details of the calls, Date/Time, Representative Name, Expectations Set, etc.

    Cheers!
    03-06-2015 02:01 PM
  12. anon(5002059)'s Avatar
    Hopefully the next version will have this solved. Still waiting on my replacement to arrive.
    03-06-2015 06:21 PM
  13. NoYankees44's Avatar
    Looks like moto didn't do proper FEA on the 360, that or they are having material quality issues. Either way, it is disappointing.

    Sent from my XT1096
    03-08-2015 06:34 PM
  14. Coleman Robertson's Avatar
    Mine 1 month in cracked in three places so I called Motorola and got a free replacement and I have been more cautious after the first incident

    Posted via the Android Central App
    03-08-2015 07:00 PM
  15. hopefulfarm's Avatar
    I have the "female" band steel 360. Wondering if all the steel 360 are at risk or only the larger bands?

    Only had my watch a few weeks. So far no cracks.

    Rocking the Note 4
    03-08-2015 10:58 PM
  16. sed51329's Avatar
    Ugh. I just checked mine and it's also cracked in the same exact location.

    What number did you call?
    03-10-2015 08:38 AM
  17. anon(5002059)'s Avatar
    Ugh. I just checked mine and it's also cracked in the same exact location.

    What number did you call?
    Be polite
    initiate through live chat window on Moto website. I said I discovered while putting my watch on. I said it looks to be a design flaw because you can see where the band and the bottom of the watch come in contact.
    Other than that, the band has worn in nicely. kinda bummed I am going to have to "break" the new one in. I am going to pay more attention to the watch this time around. I forgot how stiff the leather was and I can see the stress put on the underside where it comes in contact. Maybe take a pic with date and time on it every time I put it on since people have had to exchange theirs more than once.
    I still love this watch over the other android options. I might try a metal band.
    03-10-2015 04:20 PM
  18. sed51329's Avatar
    I chatted yesterday, and I'm being sent a replacement.

    The chat rep, and the customer service rep I talked to were both fantastic. I was really impressed with their support.
    03-11-2015 10:53 AM
  19. anon(5002059)'s Avatar
    I have always had good luck with Moto support.

    Posted via the Android Central App on my Xperia Z3 Compact or Blackberry Z10
    03-11-2015 05:40 PM
  20. tripleh3lix's Avatar
    I chatted yesterday, and I'm being sent a replacement.

    The chat rep, and the customer service rep I talked to were both fantastic. I was really impressed with their support.
    When you got sent a replacement, did they try to charge you or make you send the watch back first? Just curious.
    03-20-2015 05:22 AM
  21. sed51329's Avatar
    When you got sent a replacement, did they try to charge you or make you send the watch back first? Just curious.
    Yeah. They put a $200 hold on my credit card (lasted about 2 or 3 days before the bank releases it) and they sent me a refurb. I had the option to send them mine first, but I didn't want to be without my watch. If I didn't have the $200 to spare, I would have sent it in though.
    03-23-2015 10:49 AM
  22. Sambo41's Avatar
    I returned my Moto360 today for replacement because it developed 2 cracks in the back. Can anyone tell me if all my watch faces and apps will restore to the new watch when it connects or will I have do download and install them all again?
    03-23-2015 09:07 PM
  23. motorcycle_monkey's Avatar
    I returned my Moto360 today for replacement because it developed 2 cracks in the back. Can anyone tell me if all my watch faces and apps will restore to the new watch when it connects or will I have do download and install them all again?
    Yes. It may take a few minutes to an hour for everything to sync.
    Sambo41 likes this.
    03-24-2015 11:58 AM
  24. Sambo41's Avatar
    I have the "female" band steel 360. Wondering if all the steel 360 are at risk or only the larger bands?

    Only had my watch a few weeks. So far no cracks.

    Rocking the Note 4
    Inspect the back at least once a week. I wore mine for 3 months before the first crack, then the next day it had two!
    03-24-2015 07:54 PM
  25. hopefulfarm's Avatar
    Are you all seeing cracked watches with stock watch bands?

    Rocking the Note 4
    03-24-2015 08:58 PM
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