1. AC Question's Avatar
    I updated my Moto E with the newest system update this morning, and since then my phone has not worked. The motion sensor will bring up the time/unlock screen, but when I swipe it it just goes black.
    Hitting the lock/power button only changes the phone screen from off, to a brighter black.
    I have restarted the phone at least 15 times. I can't even do a factory reset because I can't open the phone to get to the menu.
    I would really appreciate an answer, as this is coming at a very bad time.
    06-12-2015 05:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Which Moto E, 1st or 2nd gen? Try booting into Recovery and wiping the cache partition--the steps for the X should work for the E: https://motorola-global-portal.custh...p/30,6720,9197
    06-13-2015 01:51 AM

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