How do I unlock wifi on my Moto E phone next to the connection I want?

[AC Question]

how do i unlock wifi on my moto e phone next to the connection i want

Their is a lock next to the router no I want to go on how can I unlock it. cant get on internet says .authentication problem. know password is right>>HELP PLEASE

 

[pluupy]

Re: how do i unlock wifi on my moto e phone next to the connection i want

Make sure the password you are entering is correct. Caps is important because password is case sensitive.

Things you could try:

- Restart your internet router. First, go into wifi settings on the phone, select your wifi name, and select "forget". Turn off wifi on your phone. Then, turn the internet router off in your house, wait two minutes, then turn it back on. Wait for your router to have stabilized internet (you'll know if the wifi light is flashing if it has one or if a computer is getting wifi). Head back into wifi settings of your phone and try to reconnect.

- Use airplane mode for a second. Turn off wifi for your phone. Turn on airplane mode. Wait a minute. Turn off airplane mode. Turn on wifi again.