Why can't I update my Moto E 4g lte to Marshmallow?

[AC Question]

Cannot update my moto e 4g lte to marshmallow

I got an alert on my moto e 4g (UK retail) earlier this morning saying that the marshmallow update was available. On trying to install, I got a message saying I needed to clear some space in memory first. I have now cleared out enough space, but going back into Settings..About..System Updates I am getting the message 'Your device's software is up to date'. I have tried restarting but no joy. Any ideas?

 

[Rukbat]

Re: Cannot update my moto e 4g lte to marshmallow

Normally you can't update more often than once every 24 hours. (It's to prevent overloading the update system, with everyone downloading the update a few times a day.) Try again tomorrow.

 

[Javier P]

Re: Cannot update my moto e 4g lte to marshmallow

I agree with Rukbat. Usually Motorola release their updates on batches. Just wait until your phone is included in the next one. It won't take more than a couple of days.

 

[Tim Allard]

thanks for the advice - am still not able to upgrade but hopefully it will be included in the next batch of releases. A little frustrating nevertheless ..