1. joedurbak's Avatar
    My phone shows the motorola boot screen, and once that finishes, I end up with a blank screen. Also, if it does still show the time when I move it occasionally, and that same screen also shows that I have an email.
    This is what I've tried so far:

    If I hold down the power button, it still gives me the option to power off. I've tried that a few times, and it hasn't worked.

    I held the power and volume buttons together and attempted to use "RESTART BOOTLOADER" , "RECOVER MODE", "FACTORY MODE"
    Each if these resulted in the same experience of watching the boot screen, and obtaining a blank screen again, except for recover mode, which ended up showing me a picture of a dead android and the message "No command."

    Any ideas on whats going on?
    10-16-2015 01:51 PM
  2. joedurbak's Avatar
    I just found the directions for an external factory reset, we'll see if that works.
    10-16-2015 02:15 PM
  3. joedurbak's Avatar
    That worked
    10-16-2015 02:40 PM
  4. Kampfzentrum's Avatar
    That's what I was going to recommend.
    10-29-2015 08:02 PM
  5. androidmantu's Avatar
    Hi.. Suddenly my moto e screen went to blank. I tried rebooting by holding the power botton. Booting animations are coming or displaying correctly. However, am ended with the same blank screen with mild light at screen. I did recovery with clear cache partition, reset factory as well. Nothing works out. Could anyone suggest what should I do to get back the phone into normal. Thanks..
    11-12-2015 07:48 AM
  6. willowoz's Avatar

    I've got exactly the same problem with my Moto G (2nd gen). I suspect either Marshmallow update or a corrupted (high quality!) SD card has done it. I've tried the built in reset, ie power plus volume down, with no luck. What is the external factory reset?

    04-08-2016 07:01 AM
  7. 1_TECHIE's Avatar
    I replaced the battery thinking that the original battery wasn't strong enough to boot the phone up, but that was a waste of time but this has something to do with internal file corruption. I am trying to salvage a clients pictures stuck on this device. But no good news as of yet.
    08-15-2016 09:47 PM

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