1. Adam Horner's Avatar
    Okay, I have searched everywhere online and can't Gina anything that is related to my issue. Keep in mind I do not own a pc please. I have a Moto E 2nd Gen (XT1526).


    When I first got the phone I tried booting it up to quickly find that frp had been activated. I followed a few tutorials online and I actually got into the phone and can see all settings, but when I go to factory reset the phone via menu the option to confirm is greyed out

    I can access everything in the settings I believe but cannot directly go to another application from the home screen. Half the time the menu and home button aren't even visible on the nav bar. If I create a guest account I can utilize everything ion the phone including home screen but cannot edit user settings that I would call "main settings". I will post pictures on order of how I even got to this point. Any help is hugely welcomed. Thanks in advance!









    next step I was just getting out of the way












    Now we have access to settings!


    Help!
    04-14-2016 04:59 PM
  2. itguyjax8430's Avatar
    Okay, I have searched everywhere online and can't Gina anything that is related to my issue. Keep in mind I do not own a pc please. I have a Moto E 2nd Gen (XT1526). https://uploads.tapatalk-cdn.com/2016...05b8145f8d.jpg
    https://uploads.tapatalk-cdn.com/2016...8f0efe4d88.jpg

    When I first got the phone I tried booting it up to quickly find that frp had been activated. I followed a few tutorials online and I actually got into the phone and can see all settings, but when I go to factory reset the phone via menu the option to confirm is greyed out https://uploads.tapatalk-cdn.com/2016...1c23516a46.jpg

    I can access everything in the settings I believe but cannot directly go to another application from the home screen. Half the time the menu and home button aren't even visible on the nav bar. If I create a guest account I can utilize everything ion the phone including home screen but cannot edit user settings that I would call "main settings". I will post pictures on order of how I even got to this point. Any help is hugely welcomed. Thanks in advance!

    Now we have access to settings!
    https://uploads.tapatalk-cdn.com/2016...0880b3c772.jpg

    Help!
    Welcome to Android Central!

    Did you buy the phone new or used?
    04-18-2016 07:57 AM
  3. Adam Horner's Avatar
    I bought it used.
    04-18-2016 07:59 AM
  4. itguyjax8430's Avatar
    I bought it used.
    It could be that the person you got it from didn't removing their Google account from the phone and now you need the original account to set the phone up.
    04-18-2016 08:01 AM
  5. Adam Horner's Avatar
    Yes. Already tried. The info they gave was incorrect.
    04-18-2016 08:09 AM

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