I recently moved from an old (VERY old) phone to a Moto E3. I carefully keyed in all my old tel nos into Contacts, but now I realise they are gone. There's a selection of email addresses left, and some tel nos, but others are gone. Also, I keep trying to delete certain obsolete email contacts, but they keep returning, time and time again. I have been into Gmail.com and the contacts list there is much smaller than on my phone.
My photos are driving me mad too. Having taken lots of pics, I want to store them all safely, but delete some from my phone to make space. I can see them all on Google Photos and Google Drive, but if I delete anything from my phone, it also gets deleted from Photos and Drive. I've tried connecting the phone to my laptop with a USB lead, hoping to copy the photos across and store them there, but the laptop first of all said the folder was empty. I was eventually able to see 26 photos - the most recent ones - and copy them, but where are all the others?
I am out of my depth with this new phone and really need some help. I've tried doing a chat thing with Tesco Mobile, but I don't know what questions to ask, and can't understand their answers either. When I've been in the phone shop, they take the phone and fiddle with it, leaving me further in the dark, so I can't go back there.
My photos are driving me mad too. Having taken lots of pics, I want to store them all safely, but delete some from my phone to make space. I can see them all on Google Photos and Google Drive, but if I delete anything from my phone, it also gets deleted from Photos and Drive. I've tried connecting the phone to my laptop with a USB lead, hoping to copy the photos across and store them there, but the laptop first of all said the folder was empty. I was eventually able to see 26 photos - the most recent ones - and copy them, but where are all the others?
I am out of my depth with this new phone and really need some help. I've tried doing a chat thing with Tesco Mobile, but I don't know what questions to ask, and can't understand their answers either. When I've been in the phone shop, they take the phone and fiddle with it, leaving me further in the dark, so I can't go back there.