1. Cyber11's Avatar
    Hello.

    I have a Moto E 2020 Model XT2052-1.

    Whenever I try to take a photo, the camera zooms instead of taking a picture. I press the shutter button, and the screen shows 1x zoom. I press it again, and it shows 2x zoom, etc. No photo is taken. Also, it doesn't happen indoors, only outdoors.

    Restarting the phone didn't help.

    Any idea what's going on?
    12-10-2022 10:52 AM
  2. rvbfan's Avatar
    Try uninstalling updates for the camera, delete cash and data restart phone. Reinstall the updates and see what happens.

    Sent from my Pixel 6 using Tapatalk
    mustang7757 likes this.
    12-10-2022 10:58 AM
  3. Cyber11's Avatar
    Thank you for the reply rvbfan.

    I'll try that tonight, then try try taking outside photos tomorrow morning.
    12-10-2022 11:32 AM
  4. Cyber11's Avatar
    Are you talking about deleting the cache partition?
    12-10-2022 11:42 AM
  5. rvbfan's Avatar
    Just in the app itself. Long press the icon and an info button should come up. Select it and find cash and app data and delete from there. Scroll down to the bottom and it should say app info follow it to app store and uninstall updates.

    Sent from my Pixel 6 using Tapatalk
    12-10-2022 11:49 AM
  6. B. Diddy's Avatar
    Welcome to Android Central! Just to be clear, you're talking about the shutter button on the screen, right? You're not using one of the physical buttons to act as the shutter release?

    Does this also happen in Safe Mode? https://www.hardreset.info/devices/m...020/safe-mode/
    12-10-2022 05:46 PM
  7. mustang7757's Avatar
    Try uninstalling updates for the camera, delete cash and data restart phone. Reinstall the updates and see what happens.

    Sent from my Pixel 6 using Tapatalk
    This method should work
    12-10-2022 08:01 PM
  8. Cyber11's Avatar
    Clearing the Camera's app data and cache fixed the issue.

    Thank you
    Morty2264, B. Diddy and rvbfan like this.
    12-11-2022 08:26 AM
  9. Morty2264's Avatar
    Clearing the Camera's app data and cache fixed the issue.

    Thank you
    Yay! So glad this worked for you! Thanks for keeping us posted!
    12-11-2022 08:32 AM

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