12-21-2015 12:31 PM
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  1. AC Question's Avatar
    AC Question
    When trying to use google-related apps, it says google play services is not installed (which it is not). When clicking on Google-Play store app which is indeed installed, its doesn't intitiate/start.

    I have cleared the cache from the google play store app, everything is enabled, downloads are enabled etc.
    Looking for a solution that doesnt involve a factory reset.
    thanks in advance.
    09-15-2015 04:00 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Sorry, but you're saying that Google Play Services is installed, and it's erroneously telling you that it's not​ installed, right?
    09-15-2015 04:32 PM
  3. simains's Avatar
    simains
    No.
    Google play services used to be in installed, but its no longer appearing anywhere.
    When clicking on Google-Play store app which is indeed installed, its doesn't intitiate/start.
    Not sure how to get google play services back, and not sure why google play store app doesnt start.
    thank you for your time.
    09-15-2015 05:00 PM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Google Play Services is necessary for the Play Store and many other Google-related services to function correctly. Go to the Google Play Services app page on the Play Store (on your computer browser), click the Installed button, and see if your phone shows up as eligible to install or update.
    Laura Knotek likes this.
    09-15-2015 06:34 PM
  5. chokka nadham's Avatar
    chokka nadham
    Originally Posted by AC Question
    When trying to use google-related apps, it says google play services is not installed (which it is not). When clicking on Google-Play store app which is indeed installed, its doesn't intitiate/start.

    I have cleared the cache from the google play store app, everything is enabled, downloads are enabled etc.
    Looking for a solution that doesnt involve a factory reset.
    thanks in advance.
    12-21-2015 12:31 PM
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