1. AC Question's Avatar
    I got an alert on my moto e 4g (UK retail) earlier this morning saying that the marshmallow update was available. On trying to install, I got a message saying I needed to clear some space in memory first. I have now cleared out enough space, but going back into Settings..About..System Updates I am getting the message 'Your device's software is up to date'. I have tried restarting but no joy. Any ideas?
    04-13-2016 08:39 AM
  2. Rukbat's Avatar
    Normally you can't update more often than once every 24 hours. (It's to prevent overloading the update system, with everyone downloading the update a few times a day.) Try again tomorrow.
  3. Rukbat's Avatar
    Normally you can't update more often than once every 24 hours. (It's to prevent overloading the update system, with everyone downloading the update a few times a day.) Try again tomorrow.
    04-13-2016 09:20 AM
  4. Javier P's Avatar
    I agree with Rukbat. Usually Motorola release their updates on batches. Just wait until your phone is included in the next one. It won't take more than a couple of days.
    04-13-2016 09:26 AM
  5. Tim Allard's Avatar
    thanks for the advice - am still not able to upgrade but hopefully it will be included in the next batch of releases. A little frustrating nevertheless ..
    04-18-2016 11:30 AM

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