1. Ned Squiggly's Avatar
    I've had this phone for 6 months and it's been fine. But starting a week ago, going online or navigating apps that use data, is a slow painful process. Even though it is showing 4-5 bars and 5G, it feels like I'm using a phone in 2007.

    Now, the strange thing is.. when the phone switches to "4G LTE", the internet is fast and snappy again.
    Anyone know what could be going on?

    *Note:
    I'm using Motorola Edge 5G UW.
    I came here because this is the only Motorola Edge thread available.
    04-20-2022 01:01 PM
  2. B. Diddy's Avatar
    You already checked the download speeds for 5G in your area? It's still not great in many areas of the country. Or there might be a temporary problem with your nearby towers.
    Laura Knotek and J Dubbs like this.
    04-20-2022 02:23 PM
  3. Laura Knotek's Avatar
    Did you get your phone from your carrier or is it an unlocked phone from somewhere else?
    mustang7757 and J Dubbs like this.
    04-20-2022 02:27 PM
  4. Ned Squiggly's Avatar
    Did you get your phone from your carrier or is it an unlocked phone from somewhere else?
    I got it from an "authorized retailer" Verizon store.
    04-20-2022 09:26 PM
  5. Ned Squiggly's Avatar
    You already checked the download speeds for 5G in your area? It's still not great in many areas of the country. Or there might be a temporary problem with your nearby towers.
    I was thinking the same thing, so I was simply going to switch my phone to 4G. But surprisingly, this phone does not allow you to do that. There is no "preferred network" in any of the settings. There's only the option to toggle "automatically select network" on or off, which leads the phone to endlessly scan.
    I think this particular model, "5G UW" was designed to be exclusive only to Verizon's new ultra-wide band.
    Maybe that's why the rep was so eager to sell it to me.
    04-20-2022 09:40 PM
  6. B. Diddy's Avatar
    Did you get the phone directly from a carrier? Carriers sometimes meddle with the phone's settings to eliminate or hide certain options. It's annoying.
    J Dubbs likes this.
    04-20-2022 10:09 PM
  7. Ned Squiggly's Avatar
    Did you get the phone directly from a carrier? Carriers sometimes meddle with the phone's settings to eliminate or hide certain options. It's annoying.
    I got the phone from a Verizon store. But it was an "authorized retailer" Verizon store.
    04-20-2022 11:18 PM
  8. B. Diddy's Avatar
    I think Verizon might be one of those carriers that hides the Preferred Network Type option, at least on some phones.
    J Dubbs likes this.
    04-21-2022 12:02 AM

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