1. motoxen's Avatar
    New user here, this is my 1st smartphone, and I'm a senior citizen.

    Moto G XT1032 (dual SIm) running 4.4.4.

    I have the stock Android email client configured to "Delete email from server = Never". But it often does delete email from the server when it fetches it via POP. Not every time, but often enough that I can't trust it. Many times I've had to forward an email from the phone because it got deleted when read.

    Any idea what's wrong? Would another email app be solution? Thanks for any help.
    12-22-2014 08:53 PM
  2. weksa's Avatar
    I don't have enough experience with the stock email app to help with troubleshooting.

    But I do recommend the Gmail app. The latest version is capable of using emails other than Gmail, and setup is pretty easy (and I'm someone who gets confused with setting up POP and IMAP and all that). If you're using an email service other than Gmail, I should note that emails are not pushed; you set a routine time period for the app to check for mail, e.g. every hour.
    12-22-2014 08:55 PM
  3. oesje's Avatar
    Maybe there is something you need to set up in your email settings? What provider do you use?
    12-24-2014 04:06 AM
  4. Old Stoneface's Avatar
    I have the stock Android email client configured to "Delete email from server = Never". But it often does delete email from the server when it fetches it via POP.
    Don't use POP. Use IMAP.
    12-24-2014 10:25 AM
  5. motoxen's Avatar
    Thanks guys, I'll try another app instead of the stock Android one.

    I'm fetching from my domain hosted on r4l.com, but it's not a server side problem. Works fine with iPhone, so something is wrong in the POP protocol that the Android client is using. And it's intermittent, so hard to troubleshoot.

    Yeah, maybe time to change to IMAP.
    12-24-2014 11:43 AM

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