1. Michelle Rausch's Avatar
    I'm new here and not a techie so please forgive me.

    I have a Moto G (2013) and it consistently drops calls while I am talking to people. It was fine before the kitkat update and now I really want to throw it against the wall.. (not doing so because phones are darn expensive). I have tried rebooting and factory reset... Is there anything else I can do??
    01-09-2015 09:47 AM
  2. Javier P's Avatar
    It could be a problem with your SIM card. Did you cut it by hand? Is it an old one?
    You could try taking it out and back again.
    01-09-2015 10:01 AM
  3. Michelle Rausch's Avatar
    New sim card, pre-cut, but I will take it out and put it back in. and let you know the out come. Thank you.
    01-09-2015 10:07 AM

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