1. carriestewart's Avatar
    I have a Cricket Moto G and I am having issues mounting a 16gb micro SD card. For some reason, the storage options for mounting an SD are greyed out on my phone. I tried turning the phone off, inserting the SD card and turning the phone on. Nothing. Any ideas??
    03-11-2015 03:53 PM
  2. sniffs's Avatar
    I have a Cricket Moto G and I am having issues mounting a 16gb micro SD card. For some reason, the storage options for mounting an SD are greyed out on my phone. I tried turning the phone off, inserting the SD card and turning the phone on. Nothing. Any ideas??
    New card? Do you have a SD card to USB reader? If so, try seeing if your PC can read it.

    Also, if you've encrypted the card in an older device, the Moto G will not be able to read it.. You'll have to put it in that old device, unencrypt it(this formats the card) and then it's usable in the Moto G.. If you dont have that old device, you can format it using a computer.
    03-11-2015 03:58 PM

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