1. AC Question's Avatar
    I just factory reset my moto g 1st generation. It was working fine before resetting. But after I reset, whenever I go to google play store and start typing any app name, it suddenly closes and shows "Unfortunately, google play store has stopped working". If I wanna install whatsapp I can click on apps and select whatsapp and install it. But everytime I try to search some app name in the search box, play store crashes.

    I have tried removing and re-adding my google account, clearing cache, resetting preferences. But nothing is working. Please tell me what should I do?
    03-27-2016 08:45 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Any reason why you did a factory reset, if everything was working fine beforehand?

    Try going to Settings>Apps>All, select Google Play Store, and Clear Cache/Clear Data, then Force Stop. Do the same for Download Manager. Now try again.
    03-27-2016 05:13 PM
  3. lordshiva6's Avatar
    Hi, I did the factory reset because I wanna give that phone to someone else. I tried clearing data and force stopping, but still it is not working. I can search "google" or any app of google and it will work fine, but the store force stops if i search for any other app like whatsapp or facebook. It only occurs while searching.
    03-28-2016 02:36 AM
  4. B. Diddy's Avatar
    This is probably a separate issue, but before you did the factory reset, did you first remove your Google account? Nowadays, if you do a factory reset without first removing your Google account, the phone will remember the previous account and expect you to enter that information after the reset.
    03-28-2016 11:31 AM

Similar Threads

  1. Replies: 7
    Last Post: 07-10-2017, 07:31 PM
  2. How do i completely format my phone? ( HTC 510 0PCV1 )
    By AC Question in forum HTC Desire 510
    Replies: 1
    Last Post: 03-27-2016, 05:24 PM
  3. One Plus 2 or Zen Phone 2
    By BobPepe in forum ASUS ZenFone 2 Deluxe
    Replies: 1
    Last Post: 03-27-2016, 05:19 PM
  4. Bluetooth Volume low after incoming text/call??
    By Captpt in forum Samsung Galaxy S7 edge
    Replies: 0
    Last Post: 03-27-2016, 08:25 AM
LINK TO POST COPIED TO CLIPBOARD