1. brokenshadows's Avatar
    i recently reset my phone back to factory defaults, except for the bootloader being unlocked (i'm not sure how to reset that, or if i even can). i keep getting a notification that there is a system update available to install, but it keeps failing. When i tell it to install, it restarts the phone, shows the Android picture for a second, then restarts the phone and tells me the install failed.

    i've gone through and deleted every app i installed after resetting the phone, cleared as much space as i could manage, even reset the phone again and tried to install the update before anything else. It keeps failing.

    Any suggestions?
    03-16-2017 03:18 PM
  2. Rukbat's Avatar
    It sounds as if it won't update because the bootloader is unlocked. See unrooting - How to re-lock Android bootloader? - Android Enthusiasts Stack Exchange
    03-16-2017 03:30 PM
  3. brokenshadows's Avatar
    i tried following the instructions there, and it keeps failing.

    Moto G update won't install-cmd-image.png

    i've tried using the "fastboot flashing lock" command, as well as "fastboot flashing lock_bootloader" both while running the command prompt as admin.

    Now the phone is stuck saying "Android is starting..."
    03-16-2017 05:27 PM
  4. Guy Tsabary's Avatar

    In the last 2 year I encounterted endless intolerable Constant System Updates notifications which were ended with failure any time I agreed.

    To be more accurate, my phone is Motorola Moto g 4th generation (XT1625, MPJ24.139-64 (android 6.01) Amazon edition).

    Motorola/Lenovo suppport team did not answer my requests and non of the alternatives offered in the internet helped me.

    Every once in a while I tried to find a solution and here is a workaround I found this week:

    If you follows the instructions of dosangst in "Moto G Amazon Edition - Remove app that displays ads with one simple command"


    and replaces the adb shell command

    pm uninstall -k --user 0 com.amazon.phoenix


    pm uninstall -k --user 0 com.motorola.ccc.ota

    you will cease the update notifications!!

    Further explanation: com.motorola.ccc.ota is the system/programmer name of “motorola update services “ which you see if you go to Settings>>Apps & notifications>>3 dots (Top right corner)>>Show system>> ( Scroll down) till you get "Motorola Update Services app".

    Notice thuogh that this is only a workaround of the real problem (of failing to upgrade your firmware)

    and that you will not get a firmware updated to the newer versions (of android 7 - Nougat and so on).


    01-27-2019 06:02 AM

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