03-11-2015 09:28 PM
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  1. hisense's Avatar
    I called Motorola and they said that it comes out on the 22 but YouTube shows that allot of people have it already and I am wondering if it was a over the air update or if they side loaded it. I am just wondering if anyone has received the (lollipop) update directly from Motorola

    Posted via the Android Central App on note 3, moto g, moto 360, s4, s3, HTC, vivid
    Could you please clarify what they told you? Are you saying Lollipop is being released for the US GSM Moto G 2014 (XT1064)
    on Dec 22?

    Posted via the Android Central App
    12-18-2014 08:00 PM
  2. hisense's Avatar
    Thanks. This is the first time someone got such a clear answer with dates. Hope the customer rep knew what he/she was talking about 😂

    Posted via the Android Central App
    12-18-2014 08:05 PM
  3. Coleman Robertson's Avatar
    That is exactly what I was told one time from only one representative another one told me to call att so I did and att said that they were responsible for the update..... They point fingers at each other and make me feel like a middle man! But each rep. I talk to sounds so positive about what they say is true but what they say compromises all the others! But these are my steps to get all the info. 1. frustration 2. Phone through 3. scream!!!! 4. calm down 5. Call again.......

    Posted via the Android Central App on note 3, moto g, moto 360, s4, s3, HTC, vivid
    12-18-2014 08:18 PM
  4. smchambers56's Avatar
    I got 5.0 the day it was released. I think there were issues and was pulled.
    12-19-2014 07:32 AM
  5. steve0617's Avatar
    That is exactly what I was told one time from only one representative another one told me to call att so I did and att said that they were responsible for the update..... They point fingers at each other and make me feel like a middle man! But each rep. I talk to sounds so positive about what they say is true but what they say compromises all the others! But these are my steps to get all the info. 1. frustration 2. Phone through 3. scream!!!! 4. calm down 5. Call again.......

    Posted via the Android Central App on note 3, moto g, moto 360, s4, s3, HTC, vivid
    This isn't an AT&T branded phone so the update won't come from them. It'll come directly from Motorola either OTA or when connecting to your PC and using the Motorola Device Manager software.

    Like shchambers56 said, it came out OTA and some people did receive it. However, Moto pulled it and it hasn't formerly been available since. We are all hoping it'll either be 5.0.1 whenever it's released or at least have the memory bug fixed that some experience if they do lots of concurrently running background apps.
    12-19-2014 10:40 AM
  6. AQPerry's Avatar
    Just received this update to 5.0.1, don't know what this brings to the table to the Moto G 2014 edition since the last update made this phone finally stable... More stability? let's see what this one brings!

    Posted via Android Central App
    12-20-2014 01:32 AM
  7. maj.siddiqui@gmail.com's Avatar
    Do you know if it will be available for Moto G (2014) in Canada as well? I checked on Motorola Canada website and it said waiting for service provider...status has been like this for weeks, and the service provider (WIND Mobile) has no knowledge when it will be available
    12-20-2014 11:50 PM
  8. Coleman Robertson's Avatar
    I haven't asked about any other countries so far sorry

    Posted via the Android Central App on note 3, moto g, moto 360, s4, s3, HTC, vivid
    12-21-2014 12:27 AM
  9. hisense's Avatar
    Just received this update to 5.0.1, don't know what this brings to the table to the Moto G 2014 edition since the last update made this phone finally stable... More stability? let's see what this one brings!

    Posted via Android Central App
    Any feedback on the new update? How is the phone performing? How is battery life, etc?

    Posted via the Android Central App
    12-21-2014 08:05 PM
  10. hisense's Avatar
    The Moto Device Manager does not install proper on my Windows 8.1 PC. How many things can Moto get wrong...ugh.

    Posted via the Android Central App
    12-21-2014 08:08 PM
  11. ColbyJvonBrown's Avatar
    It has on mine but no updates!!!

    Posted via the Android Central App
    12-21-2014 10:09 PM
  12. hisense's Avatar
    I cab install it but the icon never appears in my system tray. After I plug in my phone nothing happens. Also tried to manually launch it. Guess if there is no update it does not matter. But it is a but frustrating.

    Posted via the Android Central App
    12-21-2014 11:16 PM
  13. ColbyJvonBrown's Avatar
    Oh well I wish I could help.

    Posted via the Android Central App
    12-22-2014 02:46 AM
  14. mrogers07's Avatar
    This isn't an AT&T branded phone so the update won't come from them. It'll come directly from Motorola either OTA or when connecting to your PC and using the Motorola Device Manager software.
    So that means I have to wait even longer since I bought mine unlocked from Amazon but use it as an AT&T GoPhone?
    12-22-2014 02:59 PM
  15. Anubhav Das's Avatar
    Did you reset your phone after the lollipop update

    Posted via the Android Central App
    12-23-2014 06:02 AM
  16. steve0617's Avatar
    So that means I have to wait even longer since I bought mine unlocked from Amazon but use it as an AT&T GoPhone?
    The opposite actually. Moto will release it when it's ready for us who are still on 4.4.4. You would get it sooner than if AT&T was involved.
    12-23-2014 12:22 PM
  17. Coleman Robertson's Avatar
    But if you have a att Sim card inside your phone att aproves the update to make sure the new coding doesn't interfere with cellular connections and that makes the update come to you a few day laterbecyase they go through all the coding for the tower connections and GPS also

    Posted via the Android Central App
    12-23-2014 02:02 PM
  18. neogodless's Avatar
    If I understand correctly, this was a TEMPORARY soak test, yes? And Lollipop is not widely available for the 2014 Moto G US GSM phone yet?

    I feel like maybe I'm taking crazy pills because I have a basic UNLOCKED retail 2014 Moto G (US GSM) and I still am not able to get the update... but lots of blog posts and forum posts say "hey, it's out!"
    12-23-2014 02:24 PM
  19. neogodless's Avatar
    Ah finally some sense - I kept finding (abandoned) blog posts and forum threads saying Android 5.0 was available for the 2014 Moto G. But that was temporary, and we're still waiting for the wide release at this point. Anyone have any luck yet?
    12-23-2014 02:27 PM
  20. steve0617's Avatar
    But if you have a att Sim card inside your phone att aproves the update to make sure the new coding doesn't interfere with cellular connections and that makes the update come to you a few day laterbecyase they go through all the coding for the tower connections and GPS also

    Posted via the Android Central App
    What? You think that if I happen to have an AT&T SIM in my Moto G, that AT&T is going to somehow get in the way and delay an update to an unlocked phone?

    EDIT: If you have branded AT&T phone, then yes, I agree that AT&T will do their thing after Moto is done and then they release it. But we have non carrier branded phones. The existence of an AT&T SIM in my phone will not delay getting an update from Moto directly.
    12-23-2014 02:30 PM
  21. hisense's Avatar
    Did you reset your phone after the lollipop update

    Posted via the Android Central App
    If your phone comes out of the box with KitKat 444, and then you get a chance to upgrade to Android L via an OTA, if you reset the phone wouldn't it go back to the factory state....meaning back to KitKat 444?

    Posted via the Android Central App
    12-23-2014 03:54 PM
  22. smchambers56's Avatar
    If your phone comes out of the box with KitKat 444, and then you get a chance to upgrade to Android L via an OTA, if you reset the phone wouldn't it go back to the factory state....meaning back to KitKat 444?

    Posted via the Android Central App
    No. It will factory set the installed OS.
    hisense likes this.
    12-23-2014 04:21 PM
  23. hisense's Avatar
    But that seems odd. Ad factory reset should mean the phone goes back to the factory state not the upgraded state.
    12-23-2014 09:29 PM
  24. Coleman Robertson's Avatar
    On the contrary even though I have purchased a moto g directly from Motorola when I put the att Sim card in it Motorola sees I am on att and does not send the update until att tells Motorola to send it (att does NOT PUSH THE UPDATE THEY ONLY APROVE IT) once att gives the go ahead then Motorola sends it out to those phones with the Sim cards in it. I have called att and Motorola and they both have confirmed this multiple times! I called in a total of 12 different times to both companies and the agree every time!

    Posted via the Android Central App
    12-23-2014 11:57 PM
  25. luke31's Avatar
    But that seems odd. Ad factory reset should mean the phone goes back to the factory state not the upgraded state.
    Nope. A factory reset always resets the phone to the currently installed firmware.

    Posted via the Android Central App
    hisense likes this.
    12-24-2014 12:05 AM
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