03-11-2015 09:28 PM
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  1. luke31's Avatar
    Then why is Motorola saying they don't do the update they told me repeatedly they have nothing to do with the update I don't believe that but I am just saying what I have been told

    Posted via the Android Central App
    Generally, reps don't know what they are talking about. They'd only be correct if you bought the phone with an AT&T logo on it. Take the Moto X, for example. The Pure Edition (no branding) already has lollipop. So does the VZW version. But the AT&T version never got it yet.

    Posted via the Android Central App
    12-29-2014 09:55 AM
  2. Coleman Robertson's Avatar
    Ok you guys have officially won me over on this one. what yall are saying is making allot more since than the reps where.

    Posted via the Android Central App
    12-29-2014 10:57 AM
  3. hisense's Avatar
    Motorola customer service is very poorly trained? I just don't get it. I called today and explained that I have a Moto G 2014 (gen 2) purchased direct from Motorola. I then explained I have the white version with system 21.11.17 and was looking to clarify if an OTA update was released etc. Moto rep puts me on hold and then eventually tells me that the OTA would have to come from T-mobile and not Moto? I further explained this is not correct----as its carrier independent etc. He says there is no other info he has. Waster of time.
    12-30-2014 02:37 PM
  4. Coleman Robertson's Avatar
    That's what they told me!!!!! And I am in the same situation as well.

    Posted via the Android Central App on note 3, moto g, moto 360, s4, s3, HTC, vivid
    12-30-2014 04:48 PM
  5. hisense's Avatar
    That's what they told me!!!!! And I am in the same situation as well.

    Posted via the Android Central App on note 3, moto g, moto 360, s4, s3, HTC, vivid
    Well that info is wrong. We should get it regardless of carrier. In fact with no SIM and just WiFi....we could get it.

    Posted via the Android Central App
    luke31 likes this.
    12-30-2014 09:22 PM
  6. 007skhan's Avatar
    Today is December 31 tomorrow is new year and no lollipop here for moto g 2nd gen XT1068. Anyone know when it will available officially. What is the problem that why Motorola is not releasing it.

    Posted via the Android Central App
    12-31-2014 04:54 AM
  7. srkmagnus's Avatar
    Today is December 31 tomorrow is new year and no lollipop here for moto g 2nd gen XT1068. Anyone know when it will available officially. What is the problem that why Motorola is not releasing it.

    Posted via the Android Central App
    The update is rolled out over the air (OTA) in phases. Not every Moto G user will receive it at the same time. However, you may be able to connect your device to Moto's desktop manager and manually update that way.

    If you want to wait for the OTA be patient, it could take a few more days or possibly week(s), depending on their rollout schedule.
    12-31-2014 10:57 AM
  8. hbreal's Avatar
    Ok, thanks. Out of interest though, as I bought the phone unlocked, and it's dual-SIM, does this thing with carriers still apply? If so, with which sim?
    12-31-2014 01:44 PM
  9. Coleman Robertson's Avatar
    That is a good point. I would think that for dual sims Motorola would be the one to push out the update.

    Posted via the Android Central App on note 3, moto g, moto 360, s4, s3, HTC, vivid
    12-31-2014 03:05 PM
  10. Poky23's Avatar
    I'm getting very frustrated with how long it's taking. I used to be an Apple fanboy and enjoyed updates being rolled out like clockwork. I changed to Android and got this phone thinking it would likely receive updates early like the Nexus line, but this is just ridiculous. They could at least give everyone some kind of timeline if the reason is due to a staggered rollout.

    Posted via the Android Central App
    01-01-2015 05:18 AM
  11. Poky23's Avatar
    I'm getting very frustrated with how long it's taking. I used to be an Apple fanboy and enjoyed updates being rolled out like clockwork. I changed to Android and got this phone thinking it would likely receive updates early like the Nexus line, but this is just ridiculous. ...From Australia using a Telstra Moto g '14.

    Posted via the Android Central App
    01-01-2015 05:24 AM
  12. hbreal's Avatar
    I'm getting very frustrated with how long it's taking. I used to be an Apple fanboy and enjoyed updates being rolled out like clockwork. I changed to Android and got this phone thinking it would likely receive updates early like the Nexus line, but this is just ridiculous. They could at least give everyone some kind of timeline if the reason is due to a staggered rollout.

    Posted via the Android Central App
    I'm also getting a bit bored of waiting, but on the other hand, I got Android 5.0 on my Nexus 7 2012 and it was really slow and would crash often; I've just upgraded to 5.0.2 and while it's a bit better, it's still worse than it was on 4.4.4. I would rather wait for Motorola to ensure that Lollipop will definitely work on my device, than have them rush out a buggy update and make my phone almost unusable like my tablet
    01-01-2015 08:55 AM
  13. hisense's Avatar
    Hi Coleman. Since we both have the White Moto G 2014 with system 21.11.17 on T-Mobile, please let me know here if you get any OTA updates. Since Nov 2014 till today I have not received any. I will do the sane if any updates come to my phone.

    Posted via the Android Central App
    01-01-2015 01:04 PM
  14. Coleman Robertson's Avatar
    Just clarifying I have the same phone, software, color of phone, but I am on att. I will still let you know if I get any type of update big or small.

    Posted via the Android Central App
    01-01-2015 04:31 PM
  15. Kolten Nay's Avatar
    Hey Hisense, I have the a Black Moto G, but with the 21.11.17 numbers and on T-Mobile. I will keep you updated.

    Posted via the Android Central App
    01-01-2015 08:18 PM
  16. justinpark's Avatar
    I have the moto g 2nd gen and I know the update rolls out for a while. But did the rollout even start for the moto g 2nd gen? And if it did when will it end?

    Posted via the Android Central App
    01-01-2015 10:19 PM
  17. Coleman Robertson's Avatar
    I have the moto g 2nd gen and I know the update rolls out for a while. But did the rollout even start for the moto g 2nd gen? And if it did when will it end?

    Posted via the Android Central App
    Ha this is funny because I called Motorola and asked this "so will the update end in 2016 or 2017? They said oh no much sooner! My response is how much sooner and they play dumb and just say soon..... " I wish I worked for Motorola's update department and could push the Update my phone.

    Posted via the Android Central App
    01-01-2015 11:11 PM
  18. hisense's Avatar
    OK thanks Coleman.

    Posted via the Android Central App
    01-02-2015 12:15 AM
  19. hisense's Avatar
    Appreciate that Kolten Nay. Seems like it's just me and you on 21.11.17 with T-Mobile. And relying on Moto customer support or the Moto Owner forum is senseless as no official Moto rep seems to know anything of value.

    Hearing you are still waiting makes me think I've not missed any OTA and hopefully I will get one soon.

    Will keep you updated from my end as well.

    Posted via the Android Central App
    01-02-2015 12:19 AM
  20. silentghost1979's Avatar
    Anyone in the uk got the update yet
    01-02-2015 05:23 AM
  21. hisense's Avatar
    Well...a buddy over ast Google+ just share this link. Looks like Google needs some quality control training 😬

    http://m.gsmarena.com/android_lollip...news-10622.php

    Posted via the Android Central App
    01-02-2015 12:45 PM
  22. justinpark's Avatar
    Did the rollout even start

    Posted via the Android Central App
    01-03-2015 02:19 PM
  23. Ry's Avatar
    Well...a buddy over ast Google+ just share this link. Looks like Google needs some quality control training 😬

    http://m.gsmarena.com/android_lollip...news-10622.php

    Posted via the Android Central App
    You want it as fast as the Nexus line? You're a beta tester just like them.

    Posted via Android Central App (Moto X)
    01-03-2015 02:22 PM
  24. hbreal's Avatar
    I would much rather wait for a working version, than get a buggy update that destroys my phone. There's not that much wrong with 4.4.4 at the moment anyway, in my opinion; I'm more than happy to stay with it if 5 is going to be as bad as it is on my Nexus 7!
    01-03-2015 04:40 PM
  25. Kolten Nay's Avatar
    I would much rather wait for a working version, than get a buggy update that destroys my phone. There's not that much wrong with 4.4.4 at the moment anyway, in my opinion; I'm more than happy to stay with it if 5 is going to be as bad as it is on my Nexus 7!
    Your saying you haven't had any problems with the memory management bug? I wouldn't be impatient if it weren't for it.

    Posted via the Android Central App
    01-03-2015 06:19 PM
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