1. Mark Lake's Avatar
    When my Moto G (2014) dual sim rings for an incoming call, the display stays off and black, there is nothing.
    To try to answer the call, I first push the "power" or the "volume" button. That lights up the locked screen and silences the ring. Most of the calls I lose at this point.
    Assuming I don't lose the call, now the incoming calls shows up in the drop down list as "Dialer contents hidden."
    I double tap on the "Dialer contents Hidden."
    Then I must unlock the phone using my pin swipe pattern.
    Finally, the incoming call screen shows up where I see the call and can choose to answer or decline the call.

    How do I change my settings so the display lights when the phone rings, I can see who is calling, and answer the phone when it rings? This process is ridiculous, the process loses most of the calls before I can answer.

    Thank you!
    03-25-2015 02:42 PM
  2. Mark Lake's Avatar
    Resetting my phone solved the problem!
    03-25-2015 06:55 PM

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