1. Zubzster's Avatar
    Hi!

    I'm using a Motorola G 2nd edition phone for the last 4 months. The phone came installed with Android 5.1.1. First 3 months smooth sailing...love the phone. A month ago it starts misbehaving -- badly!

    Atleast 2-3 times a day my entire call log AND contacts just disappear. I can't see any calls made or received and the phonebook is a blank!

    I store all my contacts on the linked gmail A/c and not locally on the device. When this error happens, I need to then restart the phone... go to accounts and sync contacts again. I often get a "contact sync is experiencing errors".

    I even tried the "contacts sync fix" -- this only made matters worse...as it ended up interchanging people's numbers. For example, under my father's name a friend's number was showing!

    I've tried disabling the contacts app and re-starting and re-syncing... this does the trick but takes quite a while to do...and is frankly a PITA.

    I have also tried removing the account and re-adding it...and the same problem remains. What I'm baffled by is 2 things -- 1) this is a problem that surfaced unrelated to a version upgrade, and 2) what does the contact sync error have to do with the call logs causing them to be erased.

    If anyone has any helpful suggestions...i'm all ears.

    thanks!
    10-27-2015 06:52 AM

Similar Threads

  1. Replies: 2
    Last Post: 10-27-2015, 07:47 AM
  2. How can I read my SMS Send and Received messages ? Samsung A5
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 10-27-2015, 06:42 AM
  3. How Galaxy S5 setting incoming call duration?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 10-27-2015, 06:29 AM
  4. Samsung S5 WEP issues and getting 5.1.X
    By wampa88 in forum Samsung Galaxy S5
    Replies: 0
    Last Post: 10-27-2015, 05:13 AM
  5. How do I set an incoming call ringtone to more than ten seconds?
    By AC Question in forum Samsung Galaxy S5
    Replies: 0
    Last Post: 10-27-2015, 05:01 AM
LINK TO POST COPIED TO CLIPBOARD