1. surjeet marwah's Avatar
    im running kitkat 4.4.4 on my moto g 2 im facing a problem that my phone was restarting continuosly and cant go past the moto logo
    now this has worsened and it displays the moto screen only once when connected to a charger then again goes blank
    ive tried safe mode but cant get into it
    also ive tried holding power and vol down key entering into boot mode and then selecting recovery but it again goes to moto logo screen and then blank
    ive not tried factory reset as i cant lose my data
    ive very imp pin and password of several accnt plus imp images which i cant lose
    pls help me with this and provide a way to recover my data from phone that wont start
    all those have been stored in color note app and there is no online backup as i think
    03-27-2016 04:41 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! If you have an SD card inserted, try removing it and rebooting. Otherwise, it may be a firmware or hardware issue, which would be difficult to fix.
    03-27-2016 05:41 PM

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