1. AC Question's Avatar
    I need help on fixing my motarola moto g 2nd generation becuase things aren't working properly. The lock screen won't appear and it just goes straight onto my home screen with out me entering the password. The home button doesn't work and I have to use the back button mulitple times to get back and I can't get the down bar to work at all. This has never happened before and I can't take the battery out of my phone and I don't want to do a factory reset. Shutting the phone down and turning it back on didn't work.
    03-28-2016 10:19 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try booting into Recovery and wiping the cache partition, which won't erase any personal data: https://motorola-global-portal.custh.../clear%20cache
    03-28-2016 12:24 PM
  3. Motorola moto g 2nd gen's Avatar
    Will I loose any game data
    03-30-2016 07:20 AM
  4. Motorola moto g 2nd gen's Avatar
    Never mind but it didn't do anything all the problems are still there.
    03-30-2016 08:01 AM
  5. B. Diddy's Avatar
    Try booting into Safe Mode, which temporarily disables all 3rd party apps. https://motorola-global-portal.custh...kw/safe%20mode


    If the problem disappears in Safe Mode, then something you installed is causing the problem. You may have to uninstall apps one by one until the problem disappears. If the problem persists in Safe Mode, then it's more likely to be a hardware or firmware problem.
    03-30-2016 11:49 AM
  6. Motorola moto g 2nd gen's Avatar
    The problem continued in safe mode so I tried to factory reset it but the screen has gone blank and I cant get to the recovery mode screen. Is there anyway around it so I can factory reset?
    04-02-2016 05:52 PM
  7. B. Diddy's Avatar
    How did you try the factory reset--through the Settings>Backup & Reset menu, or the Recovery Menu? Are you able to power the phone on at all? If it doesn't seem to be turning on, try pressing and holding Power for at least 15 seconds.
    04-03-2016 06:08 PM
  8. Type-8's Avatar
    did you end up solving the problem? im having the exact same 3 problems on a moto g3?
    baljit77 likes this.
    04-15-2016 07:53 AM
  9. baljit77's Avatar
    did you get it fixed; I am observing same behavior.
    I think problem started for me, because internal storage was full. Even after cleaning up storage now, still I am getting same behavior.
    09-07-2016 12:31 PM

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