1. Dubois34's Avatar
    I really like the Motorola 3rd gen phone but I can't get the phone into LTE I only get 3g. The Support at Consumer Cellular is fairly useless. Does anyone happen to be using Consumer Cellular and getting LTE? If so can you possibly share the APN settings? Any help would be appreciated, thanks.
    08-18-2015 02:55 PM
  2. B. Diddy's Avatar
    Go to this support site: https://www.consumercellular.com/Support/Knowledgebase

    Enter "APN" in the Ask a Question box, then select "I have a non-Consumer Cellular phone." Make sure your APN settings match.
    08-18-2015 03:45 PM
  3. Dubois34's Avatar
    Thanks for the help, but that is what the Consumer Cellular support did. The phone is still on 3G. LTE is strong in our area, and other phones within this house have LTE (iPhone).
    08-18-2015 03:56 PM
  4. Zendroid1's Avatar
    I have no clue if this works on the Moto G but I had this problem on a Nexus 6 I bought and here's what I wrote previous regarding how I solved the problem.

    I actually got it working now. I did the code *#*#4636#*#* in the dialer and it had LTE/GSM Auto and I switched it to LTE only and it worked. However, this wasn't a good solution so I switched it back to LTE/GSM Auto and I now get LTE and it switches to GSM if LTE isn't available.
    Try rebooting after you switch the options around.
    08-18-2015 04:22 PM
  5. Dubois34's Avatar
    I don't see any option to switch to LTE.
    08-18-2015 07:18 PM
  6. B. Diddy's Avatar
    Go to Settings>Wireless & Networks>Cellular Networks>Preferred Network Type, and make sure it includes LTE or 4G. The exact menu name might differ on your phone.
    08-18-2015 11:31 PM
  7. Dubois34's Avatar
    Thanks for the reply! I have tried the above action, thing is the Preferred Network Type shows 3 options LTE(recommended), 3G, and 2G the problem is every time I switch it to LTE it reverts back to 3G.

    I think the problem lies with Consumer Cellular. We have good LTE coverage here my daughters iPhone gets LTE with Consumer Cellular(same plan). I switched the simm card from my old 2nd gen Moto G into the new 3rd Gen Moto G. I have tried everything possible to get this device on LTE. I spent hours with Customer Service at Consumer Cellular (not very helpful), they seem to work from a script. Possibly I need a new simm card?
    08-19-2015 09:40 AM
  8. Dubois34's Avatar
    Thanks for your help, got it working myself playing with the APN settings(Bearer:Unspecified) and Network Operator settings(ATT). Consumer Cellulars Customer Service wasn't very good.
    B. Diddy likes this.
    08-19-2015 10:49 AM
  9. JKM49us's Avatar
    I just set up my samsung s6 with consumer cellular. When I switch to mobile data I see 1n icon at the top of the screen which says 4G does this mean I am getting LTE. With my previous phone a Sony Xperia Z1LTE the icon was LTE. Is there a diiference or is 4G a synonymous term for LTE. If they are different what is necessary to get the LTE. Any information would be greatly appreciated.

    Thanks, Kevin
    08-21-2015 11:15 PM
  10. B. Diddy's Avatar
    Welcome to Android Central! 4G means LTE. H+ means HSPA+, which is "pseudo 4G," but that shouldn't use a 4G icon.
    08-22-2015 12:10 AM
  11. JKM49us's Avatar
    So does that mean I have LTE. If the 4G needs to be set up for LTE I know CC tech support won't be able to help me. With my Z1 Xperia I was left to do it it myself with assistance from web pages and people like your self. I wish all these would get on the same page as far as terminology.
    08-22-2015 07:07 AM
  12. B. Diddy's Avatar
    Check your download speed with Speedtest. LTE should be around 10-20 Mbps, assuming you have good reception. If it's more like 4-5 Mbps, it might be "pseudo 4G" HSPA+.
    08-22-2015 05:19 PM
  13. JKM49us's Avatar
    Thanks "B", never thought of using the Speedtest. Will give it a try and let you know what results are. Knowing Consumer Cellular it'll will be the HSPA+.
    08-23-2015 10:00 AM
  14. JKM49us's Avatar
    Download speeds between 13.5mbs and 17mbs. Upload 3.5 and 4.5. Speeds were dependent on the server, I tried 2.
    08-23-2015 10:20 AM
  15. B. Diddy's Avatar
    With those speeds, I would guess that you're on LTE.
    08-23-2015 04:15 PM
  16. TelecasterM's Avatar
    I have CC. I just popped my nano sim into my Moto X and it worked on LTE with no issues
    08-25-2015 10:16 AM
  17. Zendroid1's Avatar
    I have CC. I just popped my nano sim into my Moto X and it worked on LTE with no issues
    This is the Moto G (2015) forum.
    08-25-2015 10:26 AM
  18. Dubois34's Avatar
    I can get the LTE to stay on (with lot's of work), but as soon as I reboot it reverts to 3g. Consumer Cellular tells me the phone is properly set up for LTE on their end and that they can not help me anymore. I guess it is an annoyance I am going to have to deal with till I can figure out the issue.
    08-25-2015 12:11 PM
  19. naufal69's Avatar
    nice post.......................
    09-04-2015 04:29 PM
  20. fdalbor's Avatar
    When you contact CC now they send you a text message that has the correct codes in it. You open the text message and it installs the correct codes. Before this I could not get LTE on my Motorola G LTE. I can now and pictures in text messages now work. My Motorola has 5.1
    11-13-2015 03:20 AM

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