08-03-2017 03:28 PM
113 ... 2345
tools
  1. paininthenuts's Avatar
    So my phone has lost it's mind and I just want to grab my media before I factory restart but I have no drop down menu to tell the damn phone to share the data because well my home button and drop down menu no longer work at all for some messed up reason. This phone is garbage and now I need my data but I cannot get it.
    Tell me about it !!. I had 3 attempts to format my card as adopted storage. When it eventually happened, and I clicked on "migrate" the phone crashed and won't reboot. I only had the bloody thing 4 days, and it has now been with Motorola for ages.
    08-31-2016 08:30 AM
  2. Joao Brito's Avatar
    Here's what worked for me on my Moto G 2nd gen after Marshmellow:

    1. Turn off phone

    2. Remove SD card

    3. Power on

    4. Power off

    5. Put SD card back in

    6. Power on and let the phone recognize it.

    7. Plug it into computer via USB, now I can slide down and choose USB to use MTP. Voila, it's all accessible on my computer.

    Hope this helps.
    SteelJan
    Yes, it worked, tks!
    acejavelin and gogreengranite like this.
    09-01-2016 02:03 AM
  3. JCMercyGrace's Avatar
    No, I've done these directions several times and still can't see my phone via usb. And now the sd card crashed yesterday, no hope of retrival, and won't even format. I think the G3 3rd gen is a messed up phone. Do I try the g4 to see if it's better??? I've had the phone and sd card for less than a year. Not happy with this performance!
    09-01-2016 02:46 PM
  4. JCMercyGrace's Avatar
    Goto Settings
    Click Developer options (enable it if not already enabled)
    Where are developers options in settings. Is it inside of something else? I don't see them anywhere.
    09-01-2016 02:53 PM
  5. acejavelin's Avatar
    Where are developers options in settings. Is it inside of something else? I don't see them anywhere.
    You have to go to About Phone a tap Build field 7 times for it to show up.
    09-01-2016 03:29 PM
  6. Abhijeet Nagawade's Avatar
    To enable Developer options go to Settings > About Phone > the last option is Build number
    Tap the build number 7 times and Developer options will be enabled.

    Developer options will be displayed in Settings above about phone
    09-02-2016 03:38 AM
  7. Paul_droid's Avatar
    I thing many forget, including me, that when you plug in the USB cable, you then have to swipe the G3 screen top down and click on the USB notification and then choose files. Voila, they appear on windows.
    This was it! Thankyou. So many notifications on the screen I didn't notice this and never would have. Tried all the USB changes and reboots etc but all I needed was to select "Use USB for Transfer Files (MTP)" This alert should come up above absolutely everything else on the phone

    Thanks
    gogreengranite likes this.
    09-04-2016 11:17 AM
  8. lexus 3's Avatar
    you were right about cable. whoever thought about having charging only cables. changed cable and now the computer recognises it but only the sd card. before my phone wouldn't use the sd card. driving me round the bend.
    10-06-2016 01:48 PM
  9. Christie37's Avatar
    This is a known issue with the Marshmallow update on G3 with SD card set as portable storage (users who switched to internal storage seem to have no issues)... Disconnect USB, then Go to Settings, Apps, and Show System Apps, then find External Storage and Media Storage, and clear data and cache on each one and reboot. Give it 5 min after full boot up to rebuild media databases and connect to USB and select MTP, should be good to go.
    10-10-2016 07:56 AM
  10. paininthenuts's Avatar
    Mine is now being sent back to Motorola for this problem. It doesn't matter what I do with the software, connection is successful about once in thirty attempts. I presume it is a faulty USB port. This is the 2nd time the phone has been returned in two months since new. NOT IMPRESSED
    10-10-2016 12:16 PM
  11. tom doran's Avatar
    I am having same issues , I can't access files on SD Card to Import. This is Totally unacceptable. Just got this Phone .I already want to return it
    10-16-2016 09:19 AM
  12. tom doran's Avatar
    OK It Works . You get a Notification on your screen. You don't know about it unless you swip down to see it aftwer you plug in USB.
    This is a Little different but I can live with it. Long as it works LOL !
    10-16-2016 10:03 AM
  13. kellybaker71's Avatar
    You need to actually select PTP (picture transfer protocol) not as mentioned above. Your camera pictures will then show up in windows if you are connected via USB. Worked for me and i have Moto 4G 3rd gen.

    You may have already sorted it, its taken me 6 months to figure it out...doing a factory reset to clean up phone!
    10-20-2016 10:50 AM
  14. joemonc's Avatar
    Thanks a lot. I worked perfectly...
    10-22-2016 06:54 PM
  15. Prudhvi Choudary's Avatar
    Thank you..it works..
    10-25-2016 08:11 AM
  16. jimhoel's Avatar
    I wish for more specifics. Like pull down what menu? On which Phone screen? Where on Phone?
    11-12-2016 04:11 PM
  17. acejavelin's Avatar
    I wish for more specifics. Like pull down what menu? On which Phone screen? Where on Phone?
    Pull down the notification shade on the phone... It should work from any screen or application, just slide your finger down the screen from the top of the phone.
    11-12-2016 06:39 PM
  18. gavgargan's Avatar
    Hi

    Just as an addition. I have a Motorola 4th Gen without an external USB card. Installed the Motorola device driver.

    The solution was culled from previous posts in that

    1. Swiping from top of screen to bring up USB for File Transfer. Then choosing PTP, allow PC to install driver. Then repeat and swap back to MTP.

    The bit that caught me out (my dumb moment) was that I could see all the directories and but there were no files in the Pictures directory. I thought it wasnt working but using PTP the pictures were there. I realised that pictures are actually in DCIM/Camera. Just a face saver for anyone looking on the wrong place like I was
    11-14-2016 03:06 PM
  19. chennabasu's Avatar
    I entered in developer mode by pressing 5 time on build number, how to come out from developer mode? i am using Moto g 4th gen.
    11-16-2016 11:46 AM
  20. acejavelin's Avatar
    I entered in developer mode by pressing 5 time on build number, how to come out from developer mode? i am using Moto g 4th gen.
    How turn off developer mode? Just turn it off in the Developer Options menu, right at the top, then exit... It will no longer show in Settings.

    Kinda off topic for this thread, and device, though.
    11-16-2016 01:11 PM
  21. DrewM_65's Avatar
    Thanks! This worked for me.. I was really hoping for an easier experience. And yes, like another poster pointed out. Why isn't Motorola telling people how to do this? It shouldn't be this hard! I mean you could do a lot of damage to your phone in Developer Mode if you don't know what your doing.I remember it from my PlayBook and even Z30. I just want to transfer some music and ebooks?.. I'd recommend to turn off developer mode when your done. Only way I can access the phones storage anyways. And MTP was already enabled yet it still just wanted to just charge...Besides that I'm really liking my new Moto G Plus! Great phone great value. I almost bought the Galaxy S5 but after a week now I'm sure I made the right choice.Pretty slick midrange phone! Thanks again =)
    11-21-2016 01:39 AM
  22. acejavelin's Avatar
    Thanks! This worked for me.. I was really hoping for an easier experience. And yes, like another poster pointed out. Why isn't Motorola telling people how to do this? It shouldn't be this hard! I mean you could do a lot of damage to your phone in Developer Mode if you don't know what your doing.I remember it from my PlayBook and even Z30. I just want to transfer some music and ebooks?.. I'd recommend to turn off developer mode when your done. Only way I can access the phones storage anyways. And MTP was already enabled yet it still just wanted to just charge...Besides that I'm really liking my new Moto G Plus! Great phone great value. I almost bought the Galaxy S5 but after a week now I'm sure I made the right choice.Pretty slick midrange phone! Thanks again =)
    Most people don't ever know developer mode exists, and you certainly don't have to go there to transfer filed... Motorola does not tell you how to do anything in there, but it's not really dangerous, remember not one of these settings survives a factory reset.
    11-21-2016 08:17 AM
  23. gogreengranite's Avatar
    I'm currently having this problem with my Motorola Droid Turbo 2, tried this fix and didn't work, also tried USB debugging and it didn't work. Super frustrating
    11-24-2016 10:26 PM
  24. gogreengranite's Avatar
    I found this on another forum and it worked:

    This began for me soon after a recent phone update. Here is how I solved this problem; in my situation:
    >Keep phone connected to the computer using USB cable
    >Go to phone "Settings"
    >Find and select "Developer options" on the settings menu list
    >Choose "Select USB Configuration" - Mine was (and should be) set to "MTP (Media Transfer Protocol)"
    >Temporarily instead, select, "Charging" from the list
    >Once changed, again re-select "Select USB Configuration"
    >Change back to the original "MTP (Media Transfer Protocol)" from the list
    >As was my case, all was then recognized by the computer and my files/folders on the phone were now visible on my Windows based file window.
    11-25-2016 10:06 PM
  25. nigamprasad's Avatar
    I have tried all options mentioned above. Still my XT1068 Moto G 2nd Edition Marshmallow, does not show any data on PC except the name "XT1068". Pl guide.
    11-28-2016 11:48 AM
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