1. Kapil Chitranshi's Avatar
    I have recently moved to US from India for my work. I have Moto G 3 purchased in India and was using 4G there. Here, I have signed up for T-Mobile and from the first day, I am not getting any 3G or 4G network.

    Someone, please help.
    01-11-2016 04:45 PM
  2. acejavelin's Avatar
    That maybe all you get... The band/frequency support of the Moto G 2015 XT1550 (Indian model) does not work with T-Mobile except at 2G. Sorry to be the bearer of bad news.

    AT&T has SOME 850 Mhz 3G in the US that is compatible, but I do not know how wide-spread it is used in what markets, all the other frequencies your device supports are not used in the US.

    Moto G 2015 (Dual SIM-XT1550)

    NETWORK
    Technology: GSM / HSPA / LTE
    2G bands GSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 2
    3G bands HSDPA 850 / 900 / 2100
    4G bands LTE band 1(2100), 3(1800), 7(2600), 8(900), 28(700), 40(2300)
    Speed HSPA 42.2/5.76 Mbps, LTE Cat4 150/50 Mbps
    GPRS Yes
    EDGE Yes

    T-Mobile:
    2G: GSM 1900 Mhz (Band 2)
    3G: GSM 1700 Mhz AWS (1700/2100 Mhz Band 4)
    3G (Psuedo-4G): HSDPA 1900 Mhz (Band 2) and 1700 Mhz AWS (1700/2100 MHz Band 4)
    4G LTE: Band 2 (1900 MHz), Band 4 (1700/2100 MHz), Band 12 (700 MHz)
    01-11-2016 05:02 PM
  3. Kapil Chitranshi's Avatar
    Is there any way the band can be unlocked?
    Is the only way to use 4G/3G is to buy a new phone or change carrier?
    01-11-2016 05:19 PM
  4. acejavelin's Avatar
    Is there any way the band can be unlocked?
    Is the only way to use 4G/3G is to buy a new phone or change carrier?
    Changing carriers won't work, the best you could get would be basic 3G (not HSDPA) on AT&T, but like I said, the frequency your device supports is not in all markets.

    Due to the fact your hardware is different (dual SIM model) you can't use US firmware and radios, so unfortunately you are stuck replacing your phone to 3G or better service reliably.
    01-11-2016 05:59 PM
  5. Monica06's Avatar
    Even i face the same issue but i got 4G when i went to Vancouver,Canada recently.If it is supposed to be a problem with my phone i shouldnt have got 4G at all. Isnt that right?
    08-01-2016 03:23 PM
  6. acejavelin's Avatar
    Even i face the same issue but i got 4G when i went to Vancouver,Canada recently.If it is supposed to be a problem with my phone i shouldnt have got 4G at all. Isnt that right?
    Actually, it just means you found a carrier who uses a band supported by your phone... 850Mhz bands are more common in Canada then the US.
    08-02-2016 05:57 AM
  7. etesh dua's Avatar
    Hi Kapil, I am facing the same problem, did you find any solution or bought new phone?
    11-22-2016 11:37 AM
  8. Amir003's Avatar
    I have recently moved to US from India for my work. I have Moto G 3 purchased in India and was using 4G there. Here, I have signed up for T-Mobile and from the first day, I am not getting any 3G or 4G network.

    Someone, please help.
    Were u able to find any solution apart from buying a new cellphone​?
    06-16-2017 06:10 PM
  9. acejavelin's Avatar
    Were u able to find any solution apart from buying a new cellphone​?
    There is still no way to unlock bands in the Moto G3 or other 3rd generation and newer Moto devices...

    Actually, this problem is probably worse now than before, as carriers in the US are shutting down their 2G networks to reuse the bandwidth for 4G/5G deployments. AT&T (the only US carrier supporting 850Mhz GSM) shut down their 2G networks about 6 months ago.
    06-17-2017 08:03 AM

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