07-04-2018 02:27 PM
29 12
tools
  1. AC Question's Avatar
    Okay, so my phone (a Moto G 3rd gen) has a pin lock on it. I do not have smart lock on or any other settings that should interfere with this. When I turn off my phone (just press the power button to lock it) it doesn't lock. It just shuts off the screen. When I press the power button to turn it back on, I should be prompted to my main screen where I put in the pin, instead, I am already inside the device as if I already put the pin in. Also, this is not the only issue. When I receive a notification, it doesn't pop up or show, it vibrates/makes a noise, but doesn't pop up for anything. When I swipe down from the top it always says no notifications, and I cant swipe down more to access the settings like brightness and flashlight, I have to go into my settings to do so. I have attempted to restart it, and even leave it dead for a little while.
    04-05-2016 06:35 AM
  2. H3aTeRzz's Avatar
    Hi and Welcome to AC Forums!

    Check your Secured Lock Setting, specifically for, "Secured Lock Time" This may be set for up to 1 hour for most phones...meaning, once you enter the lock pin once...it won't ask you again for one hours.

    Now as far as the notification issue. Goto Settings>Personal>Lock screen and security>Notifications>Notifications on lock screen>Select Show Content

    Hope this helps
    04-05-2016 07:33 AM
  3. JessCarny's Avatar
    I attempted this, and it was not this either. Thanks anyways.
    04-05-2016 03:55 PM
  4. acejavelin's Avatar
    My Moto G is a little different...

    For the "Instant lock with power button" look in Settings -> Security there is an option called "Power button instantly locks..." make sure it is turned on.

    The delay time when the screen times out before the lock screen method security (PIN, pattern, etc) becomes active is controlled by Settings -> Security with an option called "Automatically lock", tap it to set the time before the lock screen is active when the phone goes to sleep.

    To change how notifications are shown on the lock screen, go to Settings -> security and select Screen Lock, enter your PIN/pattern and then change the screen lock to Swipe no None and confirm it. Then set it back to your desired security method and set the PIN/pattern and confirm it, after that you will be offered a page that asks "when your device is locked, how do you want notifications to show?", select Show all notification content and then tap Done.
    04-05-2016 09:07 PM
  5. jimt1029's Avatar
    What version of Android are you on? Notifications are different on Lollipop (5.1) than on Marshmallow (6.X) in the Moto G. In Lollipop, you could choose to use Android Ambient Display, Moto Display or no screen notifications. In Marshmallow, the Moto app controls screen notifications. If you do not have Moto Display on, you will not see any notifications in Marshmallow.
    H3aTeRzz likes this.
    04-06-2016 07:51 AM
  6. JessCarny's Avatar
    This isn't my issue either. Reread what I have said. I have all other these things turned on, but they aren't working. When my phone is on, the notifications don't pop up on screen. So I don't know what app they are from. For the screen lock. When I turn on my phone, despite having my lock on, it doesn't show up. I am already inside my device. When I restart my phone, the screen to unlock it doesn't show up either.
    04-06-2016 02:43 PM
  7. JessCarny's Avatar
    I have Marshmallow, and Moto Display is on, that's not the issue.
    04-06-2016 02:46 PM
  8. BobbyOntime's Avatar
    Mine started doing the same thing this morning- along with a bunch of other weird stuff. The center home button doesn't do anything, the time is no longer displayed as military time, I can get texts but phone calls don't come through.

    I really don't want to reset everything but its starting to look like that's the only answer.

    Mine is a Gen 2 I've only had for a couple months.
    04-06-2016 03:18 PM
  9. JessCarny's Avatar
    YES YES YES omg this is also a problem with mine. Please if you find anything let me know. I'm supposed to go to my provider soon if I cant find what's wrong, and I really don't want to reset it. If you find anything please let me know. Or if you reset it and it goes back to normal let me know.
    04-06-2016 09:31 PM
  10. BobbyOntime's Avatar
    I called Motorola support and they told me I had to reset it. The reset option is greyed out so I tried to do the hard reset, but then I couldn't get past the distressed Android screen. Instead of giving me a workaround or actual solution I was told I would have to send them the phone. I can't go without a phone for 5-7 business days so I'm not sure what I'm gonna do.

    This is my first venture into the land of Android and I am so far very disappointed.
    04-07-2016 04:16 PM
  11. NucleBAH's Avatar
    I called Motorola support and they told me I had to reset it. The reset option is greyed out so I tried to do the hard reset, but then I couldn't get past the distressed Android screen. Instead of giving me a workaround or actual solution I was told I would have to send them the phone. I can't go without a phone for 5-7 business days so I'm not sure what I'm gonna do.

    This is my first venture into the land of Android and I am so far very disappointed.
    To get past the distressed android hold down power and tap volume up. I've had bad experiences with a moto G, with mine when plugged in and turned off going to the bootloader for no reason, and this is my third replacement. Android as a whole isn't like this.

    Posted via the Android Central App
    04-07-2016 04:37 PM
  12. JessCarny's Avatar
    I reset my phone, and it is back to normal now. I suggest resetting it.
    04-07-2016 10:32 PM
  13. Mrunalini Yadav's Avatar
    Hi,
    Even I am facing the same issue. Could you please help me with the solution for it
    07-09-2016 03:09 PM
  14. acejavelin's Avatar
    Hi,
    Even I am facing the same issue. Could you please help me with the solution for it
    Did you read any of the solutions above and try them? There are several possibilities and since you didn't specify exactly what problem you are having read through the above posts (it isn't that long), try a cache wipe and if that fails do a factory reset. Be aware a factory reset will erase all of your data and programs, and you will need to know your Google email address and password to unlock it after a reset due to Android's new Factory Reset Protection system.
    07-10-2016 08:58 AM
  15. Kavetha K's Avatar
    Did they fix it because I tried the same thing, like resetting and the same thing happened to me. I have already sent it back once for another problem because my microphone was broken. I can't send it back now because it has gone past the 1 year thing. Do you have any other solutions?
    07-12-2016 12:43 PM
  16. Ninety-9 SE-L's Avatar
    All the same problems here.
    LG G4 Android 6.0 Marshmallow.

    I just responded to my girl by SMS when the phone immediately blanked out and went to the Verizon boot screen. (not a full restart, it was only a 15 second boot and back to the home screen).

    Current symptoms:
    -Phone will not lock, Screen will turn off, but it won't go to the lock screen. Settings are correct.
    -No Notifications. I hear them, but nothing shows up in the notification bar.
    -No Brightness/Volume/quick access buttons or settings in the notification drop down.
    -On-Screen Home/AppSwitch/Notification Drop buttons don't respond, Back button still works.
    -Some settings have been cleared: Default Keyboard, default tap sounds, default background.
    -Can't access developer options, it says unavailable for this user.
    -Some apps have logged out.
    -"Unfortunately, the process com.android.settings has stopped." is now a common occurrence.

    I have no shady apps on my phone, no root, etc. I don't seem to notice any other problems with the phone, but without a lot of these features, particularly the home button, the phone is now a pain in the *** to use.

    As far as the cause, I'm taking a shot in the dark and I'm going to say that some critical file got corrupted. I'm thinking the only solution is to factory reset the phone, which is always a pain.
    09-07-2016 07:41 PM
  17. androidluvrxD's Avatar
    Has anyone figured this out yet? This exact thing happened to me just last night after updating my phone to Marshmallow the day before. It's getting really annoying...
    10-21-2016 06:29 AM
  18. acejavelin's Avatar
    Has anyone figured this out yet? This exact thing happened to me just last night after updating my phone to Marshmallow the day before. It's getting really annoying...
    Did you read the thread and try the answers given? There are several things to try, what have you done and what specifically isn't working?
    10-21-2016 12:33 PM
  19. CupquakeZ12's Avatar
    I'm having the EXACT same problem on my Moto G3. I really don't want to restart it because I have lots of important things to me on it is there any other way people know of?
    01-20-2017 04:43 PM
  20. ariMa Chr's Avatar
    --NO RESET NEEDED in this case--

    Hey guys!

    I've got a Moto G2, main problems I had:

    - phone didn't lock
    - the notifications didn't appear anywhere, I could just hear the sound - occasionally
    - there was nothing on the drop down menu - no notifications and no other options like 'airplane mode' etc
    - last but not least, I couldn't receive any calls (could receive messages though)


    So, after surfing the web in many different forums (where it appeared that Factory Reset was the only solution), I bumped into this magic tip which saved me WITHOUT HAVING TO DO ANY RESET whatsoever!

    First switch to Safe Mode (while the phone is switched on): Press Power button and Long press 'Power off' on the popup menu --> Choose 'ok' on the popup window with title 'Reboot to Safe Mode' --> go to Settings --> Users --> Choose 'Guest' and everything starts working fine on the guest account.
    Then switch back to your account, turn the phone off and on again (this is needed to restore the applications that were disabled when we reboot into safe mode) and that's about it!

    Here's a short video of how to enter and exit the Safe mode step by step:

    https://www.youtube.com/watch?v=NSHzoSEx8xY>

    Hope this helps as it helped me (after struggling for days with this little device of satan! )
    02-08-2017 02:02 PM
  21. FLagos8991's Avatar
    --NO RESET NEEDED in this case--

    Hey guys!

    I've got a Moto G2, main problems I had:

    - phone didn't lock
    - the notifications didn't appear anywhere, I could just hear the sound - occasionally
    - there was nothing on the drop down menu - no notifications and no other options like 'airplane mode' etc
    - last but not least, I couldn't receive any calls (could receive messages though)


    So, after surfing the web in many different forums (where it appeared that Factory Reset was the only solution), I bumped into this magic tip which saved me WITHOUT HAVING TO DO ANY RESET whatsoever!

    First switch to Safe Mode (while the phone is switched on): Press Power button and Long press 'Power off' on the popup menu --> Choose 'ok' on the popup window with title 'Reboot to Safe Mode' --> go to Settings --> Users --> Choose 'Guest' and everything starts working fine on the guest account.
    Then switch back to your account, turn the phone off and on again (this is needed to restore the applications that were disabled when we reboot into safe mode) and that's about it!

    Here's a short video of how to enter and exit the Safe mode step by step:

    https://www.youtube.com/watch?v=NSHzoSEx8xY>

    Hope this helps as it helped me (after struggling for days with this little device of satan! )
    How do you access User Settings? I don't seem to have that option.
    07-16-2017 09:35 PM
  22. PJRed2008's Avatar
    How do you access User Settings?
    It's Settings, User as the post you quoted shows. Not User Settings.
    07-16-2017 09:54 PM
  23. FLagos8991's Avatar
    Yeah, sorry I misworded that, it doesn't show up in my Settings. Why won't my phone lock/ recieve notifications?-capture.jpg
    07-16-2017 10:01 PM
  24. Javier P's Avatar
    Yeah, sorry I misworded that, it doesn't show up in my Settings. Click image for larger version. 

Name:	Capture.JPG 
Views:	2 
Size:	36.5 KB 
ID:	263959
    Welcome to the forums. What phone do you have? Is that a Moto G? Some phones don't include the user settings.
    07-16-2017 10:05 PM
  25. FLagos8991's Avatar
    Happy I found this place!

    It's an M4, model-SS1060 I think. But yeah I think mine just doesn't have a User setting.
    I remember it being on the Quick Access page, but since my phone has this thread's problem, I can't access that.
    07-16-2017 10:16 PM
29 12

Similar Threads

  1. Replies: 1
    Last Post: 04-10-2016, 10:23 AM
  2. Smart phone problem
    By AC Question in forum Ask a Question
    Replies: 2
    Last Post: 04-05-2016, 07:43 AM
  3. How do I reset a locked Android phone?
    By Dre Cummings in forum HTC Desire
    Replies: 1
    Last Post: 04-05-2016, 06:11 AM
  4. Replies: 0
    Last Post: 04-05-2016, 05:14 AM
  5. No sd card works in my phone?
    By AC Question in forum Ask a Question
    Replies: 0
    Last Post: 04-05-2016, 04:56 AM
LINK TO POST COPIED TO CLIPBOARD